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JW Marriott Ihilani Resort and Spa Reviews, Oahu, HI

All 3 Kapolei hotels »
All 3 Kapolei hotels

JW Marriott Ihilani Resort and Spa

4.5 of 5
92-1001 Olani Street, Kapolei, Oahu, HI 96707
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JW Marriott Ihilani Resort and Spa
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Ranked #3 of 3 hotels in Kapolei
4.0 of 5 stars 1079 Reviews
Most recent review
“Great start to an O'ahu holiday”
5 of 5 stars Reviewed 14 June 2013
tcook052 Edmonton, Canada
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1,079 reviews from our community

Traveller rating
    575
    310
    98
    63
    33
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Families
254
 
Couples
439
 
Solo
13
 
Business
69
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Canada
Top Contributor
81 reviews 81 reviews
55 hotel reviews
Reviews in 48 cities Reviews in 48 cities
207 helpful votes 207 helpful votes
“Great start to an O'ahu holiday”
5 of 5 stars Reviewed 14 June 2013 NEW

I arrived later in the day for the first 2 nights of a larger O'ahu holiday and so only had a short visit at the JW Marriott Ihilani but loved every minute and the only problem was leaving. I was given room #831 and it was high enough to see over the trees and offered a sweeping view along north... More

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Simi Valley
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“4 Nites in Paradise”
5 of 5 stars Reviewed 30 May 2013

What a fantastic stay we had at this elegant resort. After spending 4 nites in Waikiki, which was very nice, we wisely concluded with an additional 4 nites here. Altho we enjoyed our stay in the hustling, bustling heart of Honolulu, it was such a beautiful change of scenery to come here. Our room was incredible. Altho technically not a... More

Was this review helpful? Yes 3
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
4 June 2013

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for part of your romantic getaway. We were excited to hear that you experienced two different parts of the island during your recent vacation. We were delighted to hear that you enjoyed the beach activities, Azul (JW Marriott Ihilani signature Italian... More

Moreno Valley, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“They came through for us!”
5 of 5 stars Reviewed 30 May 2013

Our stay at the JW Marriott Ihilani Resort & Spa lived up to its name. The JW Marriott Ihilani Resort & Spa was beautiful inside and out and the location was within steps of the beach. The people at the front desk were extremely polite and helpful. We had initially reserved a mountain view room but were upgraded to an... More

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
4 June 2013

Thank you for your kind words. As our guest at the JW Marriott Ihilani Resort & Spa, we were elated to hear that you enjoyed the spacious and well appointed guest rooms, beach front location and relaxing setting. Our staff enjoys personalizing your experience and getting to know you. We were excited to hear that you enjoyed several of our... More

Tucson, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Wonderful time in paradise”
5 of 5 stars Reviewed 30 May 2013

We are nearing the end of our utterly fantastic time at the JW Marriott. After reading some of the negative reviews I am wondering what hotel those folks must have stayed at. We went next door to check out the Aulani and could not wait to leave. The pool area is wall to wall people and kids running everywhere. If... More

Was this review helpful? Yes 2
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
30 May 2013

Thank you for your kind words. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your anniversary. From luxurious spa treatments to unparalleled service, we are singularly focused on providing a truly indulgent, calming experience. Thank you again for your review as we continue to address your loyalty thoughtfully rewarded. We look forward to... More

Modesto, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wonderful 7 day stay”
5 of 5 stars Reviewed 29 May 2013

This was our fist time to Hawaii and we were so happy to have stayed at JW Marriott in Ko Olina. Our room was beautiful and the service we received while staying there was superb! The front desk, valet, etc......all so helpful with tips about where to go around the Island. The resort has everything you need to just hang... More

Was this review helpful? Yes 1
See 4 more reviews by Krigbaum for Kapolei
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
30 May 2013

Thank you for your wonderful compliments. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. Thank you for recognizing our staff as they enjoy sharing their knowledge so you are expertly guided. We were thrilled to hear that you immersed yourself in authentic cuisines that were freshly prepared. We look forward... More

Los Angeles
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
“Mahalo Ihilani!”
4 of 5 stars Reviewed 27 May 2013

We only stayed a few nights but it was a glorious few nights! Check in was smooth and we had a room facing the pool and lagoon. The only downer to this side of the view was that construction was going on next door at the Aulani so it wasn't the most peaceful to have noise all day. Our room... More

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
29 May 2013

Thank you for your review. I sincerely apologize for your recent experience and understand how unpleasant your situation may have been. We do offer rooms on the sunset side that can be reserved upon request and upon availability. As our guest at the JW Marriott Ihilani Resort and Spa, we were elated to hear that you enjoyed your overall experience... More

California
Top Contributor
66 reviews 66 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Warm, quiet and relaxing on an artificial lagoon”
4 of 5 stars Reviewed 26 May 2013

The Ihilani was a lovely four day stay for us. Would I return? Probably not, but I didn't regret our stay. The warm and drier weather makes for perfect Hawaii beach and pool days. The lagoon is warm, but it is too murky to snorkel in and a little rough current in the center. The pool is a beautiful blue... More

Was this review helpful? Yes 1
See 2 more reviews by Triangletravel for Kapolei
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
29 May 2013

Thank you for your review. As our guest at the JW Marriott Ihilani Resort and Spa, we were delighted to hear that your overall stay was enjoyable and memorable. Our staff enjoys personalizing your experience and getting to know you. We have passed down your praises of the “Reef and Ray” program and sincerely appreciate your recommendation for others to... More

Melbourne
Top Contributor
83 reviews 83 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
“Lovely, but could have been so much more”
4 of 5 stars Reviewed 23 May 2013

We stayed here after a cruise from Australia, and decided not to stay in Waikiki this time around, but chose the location because it was away from the hustle and bustle. Except that our first two days coincided with Mothers' Day, when every local seemed to use the hotel and "private" lagoon as their own backyard, we may have enjoyed... More

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See 2 more reviews by flossyfizzdog for Kapolei
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
29 May 2013

Thank you for your review. As our guest at the JW Marriott Ihilani Resort & Spa, we were excited to hear that you chose to stay with us because you wanted a different experience from Waikiki. Choosing a restaurant to dine for a special occasion usually brings families together, especially on Mother’s Day, which is part of what attracts many... More

Pittsburgh, Pennsylvania
Top Contributor
140 reviews 140 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
“Perfect JW Resort (yet again)”
5 of 5 stars Reviewed 19 May 2013

This is our third JW Marriott experience (Desert Ridge in Phoenix and Starr Pass in Tucson) and it was spot-on perfect. From the moment you arrive, you truly feel like a special, valued guest. Whatever you want (extra hangers, more feather pillows), you receive with graciousness and smiles. Our room (315) was spacious, attentively clean (Erlinda), and the bathroom had... More

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Was this review helpful? Yes 1
See 2 more reviews by Murry08 for Kapolei
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
29 May 2013

Thank you for your review. We are honored that you have chosen to stay at another JW Marriott for your romantic getaway. As our guest at the JW Marriott Ihilani Resort & Spa, we were delighted to hear that you quenched your thirst for quiet luxury. Thank you for recognizing the staff as they take pride in serving you. We... More

Napa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful setting, but not a 5 star property”
4 of 5 stars Reviewed 18 May 2013

Let me preface by saying that we do stay at Marriott properties quite often and the one thing I have come to expect is friendly and efficient service. Not so much here. The only word I can use is "adequate". There was never a friendly "welcome" and rarely eye contact and a smile from staff. This surprised me on many... More

Was this review helpful? Yes
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review
29 May 2013

Thank you for your review. As our guest at the JW Marriott Ihilani Resort & Spa, we were thrilled to hear that you enjoyed the spacious and well appointed guestrooms, beach front location, and dining options. Thank you again for the review and the gorgeous sunset picture. We look forward to your next stay to create more memorable and enjoyable... More

 
 
JW Marriott Ihilani Resort and Spa
JW Marriott Ihilani Resort and Spa
4.0 of 5 stars 1,079 reviews
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Marriott's Ko Olina Beach Club
Great value on a similar hotel
Marriott's Ko Olina Beach Club  
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Additional Information about JW Marriott Ihilani Resort and Spa

Also Known As:
Jw Marriott Ihilani Hotel Kapolei
Jw Marriott Ihilani Resort
Jw Marriott Ihilani Hotel
Jw Marriott Ihilani
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu
Ihilani
JW Marriott Ihilani Resort And Spa Oahu, HI
Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Phone Number:
Region: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Kapolei
#2 Luxury Hotels in Kapolei
#3 On the Beach Hotels in Kapolei
#3 Family Hotels in Kapolei
Price Range: €€€€
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
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JW Marriott Ihilani Resort and Spa
92-1001 Olani Street
Kapolei, Oahu, HI 96707
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