My family recently stayed at the Westin Maui as frequent visitors to this resort. Once again we had a great time. One memorable item worth mentioning is the great guest experience that you get at the Westin Maui. One staff member in particular is Joven. He is very friendly and knowledgeable with a "can do" attitude. Joven provided us with... More

We always feel like we are at home. We travel to Maui every December and have been doing it for nine years. The Management and staff are more than accommodating, nothing is too much trouble. Our House-keeper Josefina, who has looked after us so well every year. She always has a smile on her face. Senior Sous Chef John.M.King and... More

We booked our trip 11 months in advance and traveled with family with a total of 9 people total, 3 of them kids. I sent the guest manager, Sean an email a month prior to our trip to let him know this was our first trip with a Starwood Property and that we were very excited to celebrate my birthday... More

On the plus side this is a beautiful hotel with a really nice pool area and on a great beach with palms and white sand from where you can often see whales (but do take a boat trip from Lahaina and get close to them - Hawaii Ocean Project is recommended). I'll give 3,5 stars. Rooms are nice and big... More

We stayed here Jan 20-26, 2012. From the moment we drove up to the minute we left we were in heaven! The hotel is beautiful inside and out! Very lush property, decorated with classy, modern, and hawaiian style. Customer service was excellent! We had the best customer service here, and on the entire island, that we have ever had! The... More

This was our first visit to Maui and the resort did everything to make the trip wonderful. It was a business trip so my wife got to take advantage of the fabulous spa. Dinners were wonderful although a bit pricey. More

Check was very slow and I was the only person there and an SPG member- didn't do me any good. First room had a lanai and a roof top at the same level, allowing easy access to my room if people were inclined to jump the rail. This was not a safe option. The front desk staff were simply not... More

While we were staying at another nearby hotel, I sought out the Westin for their spa and their daily yoga offerings. Compared to the other local top notch spas, the regular price ($145) of a 50 minute massage was very reasonable. But we were very lucky to get an early bird special - you book a massage for 8 or... More

Considering what you pay per night, I have never experienced such poor customer service and almost complete lack of concern or care for guests. Carpet steam cleaning at 9.30am outside the room, Construction, Front desk staff that barely glance up when u ask a question, Check in an hour late, We booked a king bed. Was offered 2 doubles as... More