We were encouraged by family members to stay at the Fairmont Orchid as their experience was positive. For the most part we were happy with the room and friendly staff. The beach boys at the beach shack were particularly helpful. The concierge was not so friendly. Our biggest disappointment was the lack of interest for those of us who were... More

Nice place. Beach and pool amenities were good. Snorkeling right off the beach was great. Sea turtles, eels and lots a fish. All people were nice, but for a Jersey guy who travels every week, service was a bit slow but nothing to worry about. Golf at Mauna Lani was great. More

We had the most wonderful experience at this fabulous resort. The moment we arrived we were greeted by name and taken to our room without having to stop at the front desk (a very nice perk after a long day of travel). The staff in all areas of the hotel was the friendliest we have experienced anywhere. They were extremely... More

The Fairmont Orchid is a beautiful resort with a friendly Hawaiian atmosphere. We are staying at the Orchid for the second time and it is still beautiful. Our room was upgraded to a suite and is very comfortable. We have an extra 1/2 bath to go with the living room space. The ensuite is large and has a bath and... More

I can't speak highly enough about the Fairmont Orchid on the Big Island of Hawaii. Yes, the resort itself is stunning, but what really makes the experience special are the staff -- everyone from the bell captains to the front desk representatives to the wait staff at the pool/beach. It is obvious that they take customer service service seriously and... More

This was my 12th stay at the Fairmont Orchid and it was amazing as always!! The staff is so warm and friendly and make me feel like ohana. (Family) The rooms were always lovely but much improved with the new consoles. The food was great and I love the new healthy cuisine menus. More

I've been on the Big Island a half-dozen times, and generally stayed at the Four Seasons or Mauna Kea Beach Hotel. Because of post-tsunami repairs at the Four Seasons, I chose the Orchid. This was a fine choice. The hotel is spread out over very nicely landscaped grounds. Very small beach, but a great pool. The restaurant options were good,... More

We just returned from a business / leisure trip to the big island of Hawaii. We stayed at the Fairmont Orchid and it was a lovely resort. The staff were excellent and the room was nice. We are already planning next years trip! The only advise I have is to ask for an ocean view room and stay on the... More

Just wrapping up a five-night stay at the Fairmont. We prefer this property to the Mauna Lani (which is also very nice) for a few reasons: 1) The grounds seem nicer - the pool area, especially (the beach areas are a draw, I would say); 2) The hotel seems a little more modern in design, with more breezeways and a... More