Our family has been staying at Pakalana Inn regularly throughout the year whenever we're in Hilo. My husband, our two canine girls, and I feel it fits our lifestyle rather well. Our girls feel at home and know exactly where to go when we're there. It's like our home away from home. It's comfortable and cozy. We are able to... More

My husband and I needed a place to stay in Hilo for one night (after a late-arriving flight) before we would drive to our rental house the next day. I was surprised how lacking the choices were in Hilo. We are not B&B people--we prefer solitude, quiet, and don't like people in our business. The Pakalana was quite the opposite... More

Really good location in town, brand-new and clean inside, free wifi and Kona coffee. Didn't meet any staff in person but the owner called to make sure everything was okay and was friendly on the phone. Really liked having the keypad entry and not having to do a formal check-in process. If you book online make sure you read the... More

I stayed one night and found the room very comfortable - clean and well decorated. It was small but well equipped-fridge, coffeemaker (with Kona coffee provided), modern fixtures, etc. I met a woman who worked there, but it was almost by accident. I could have entered and left the hotel without seeing another person at all. Location was great. Price... More

I love this place! The owner is very hands on and wants to make his guests happy. My mom can be very critical and Neil was a SAINT with her. I would recommend this place. I go to Hilo yearly and the Hotels have something to be desired. This is a place that is funky, clean and a great example... More

This was a much more comfortable place to stay than the downtown hotels. The rooms have all been remodeled. They are comfortable and when we were there it was very quiet. Neil is very accommodating and willing to help with any special needs. The exterior is rough but the interior is very nice. It is close to several great restaurants... More

I am very pleased that I found the Pakalana Inn. At the very least it provides convenience, convenient website, reservations, payment, location, access, staff, and owners. But, it goes far beyond that gives anyone looking for a relaxing stay in a historical town so much more. The rooms are gorgeous (I have tried serveral of them already). And the fact... More

Maybe we caught them on an off week, but this was not a pleasant experience for us. The owner was not there to meet us and we had to call him and wait to be able to get into the building. When we got settled in we noticed that the shower was mildewed and the shampoo holder was rusty and... More

Came to visit Big Island from Switzerland, and stayed here for 2 nights in September. We really appreciated the zen-Hawaiian vibe of the inn. Perfect location, low-key, clean, quiet and excellent value. Would recommend it and would stay again. More