I booked this hotel because it has an indoor pool. The room was clean and sufficient but I have traveled enough to know when you gain one thing you lose another. The room is smaller (but sufficient) then other hotels I usually stay at. The room furnishings are sparse, bug complaint is no table, only a desk in the room....
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I stayed at the Days Inn Colonial Resort (Lightfoot area) in August 2011. During that stay my family and I were extremely pleased with the cleanliness of the rooms as well as the customer service. However, the professionalism, kindness, and diligence of one employee stood out above the rest. Louie at the front desk made the stay even better because...
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We would like to thank you for your comment as comments like that is why we love what we do here at Days Inn Colonial Resort. As it is our goal to provide superior customer service. To ensure that our guest enjoy their stay and come back to Days Inn Colonial Resort every time they come to the Williamsburg area....
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On Dec 3, 2011 my wife and I woke at 3 am due to itching. An inspection of the bed showed several bed bugs on the sheets and in the bed cover...several being rather large. We reported this to the front desk. We are currently waiting to speak to the m,anager, as I write this report. The room was number...
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We apologize for the inconvenience during your stay. As this is an unforeseen incident and we don’t not have control over. We do take this very seriously and make sure all the proper steps are followed to ensure that we limit situations like this occurring again. Upon receiving your concerns, we offered you a differenr room. The room mentioned was...
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I selected this facility due, in part, to the indoor pool. First disappointment. The water was cold. I selected this facility due, in part, to breakfast. Second disappointment. Cereal, mini muffins, bagels, instant oats...oh, apples and bananas, along with beverages. Not even eggs and sausage? My hubby and I stepped into the elevator to go to the first floor. Third...
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I would like to apologize for the inconveniences that you endured during your stay. I would also like to apologize for you not enjoying our continental breakfast that we serve here every morning. I would like to ensure you that elevators are working just fine. Unfortunately we are unable to control some issues that may occur with time. But we...
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My family and I stayed here for a typical trip to Williamsburg (sites & shopping). The location is pretty good for the price, but the hotel is in desperate need of a face lift. The room had paint peeling and bed was very firm. I understand the idea of a historical theme in facade but the furniture and overall look...
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I would like to thank you for your comment. As your concerns are very helpful in making our decisions on what we can do better in the future to ensure our guest are enjoying their stay with us. We do hope that you give us the opportunity to serve you and you family again soon.
Yours in service
Alana S....
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Oct 6 thru Oct 9 for Williamsburg Pottery Camp of Pig Roast... this hotel not too bad but matress too hard it hurts my back I have nerve disorder .. need good matress ... other one safety box it not working and asked mgr and he checked then next day it great work!!! thanks to mgr... I do disappointed that...
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thanks alot for your gracious comments, it means alot to us to hear this from our guest, we are working on getting the mattresses replaced, in the rooms that need them, please come back and see us at your earliest convience.
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Hurricane Irene was the reason for our stay at the "Inn". Our power went out on Saturday morning and by Sunday morning we were checking into the best hotel around. Evacuations up and down the East Coast caused over crowding in the Williamsburg area so we were very lucky to be checking in at all. The location of the "Inn"...
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We truly appreciate your comment on our efforts during that challenging time. It was extremely hard to keep everything in order, but as usual we did it with the best customer service that we could provide, we try and remember that the customer pays our salaries, and we try to imagine how we would like to be treated when we...
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This was the first and last time I will ever stay at this hotel. It is dirty and generally has not been kept up. The so-called breakfast is sparse at best and the small room it is in in filthy. The air vents have not been cleaned in years and their is mold on the ceiling. The rooms are ok...
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Thank you for your honesty, I'm going to perfectly honest and admit that your absolutely right about the condition of the air vents in the breakfast room and we took care of it right away, now on the selection of foods that is provided, is in compliance with Days Inn's standards on what is required for a continental breakfast ,...
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I booked this hotel via Hotwire.com. I used to recommend that site to everyone I know, but beware. The star-ratings, customer approval, and, most of all, location are skewed and completely inaccurate. I was livid when I wound up in this hotel after being promised a place that was 3-stars and had a 95% approval rating in downtown Williamsburg. This...
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first of all left me apologize for some missed guided information that you received, no one at our property told you that we are a three star property, you can see clearly at the top of the trip advisor screen that we are a two star property, and no one that represents us at property level definately didnt tell you...
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We booked this hotel 14 days prepaid in advance to get the 20% discount and it did not disappoint. It was a little out of the way which made it very quiet at night. We didn't use the indoor pool but I saw some kids in it having fun. The staff were friendly and courteous. Breakfast consisted of biscuits and...
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Dear valued customer, we greatly appreciate the fact that you totally enjoyed your stay! We try hard to provide excellent customer service and a friendly environment for out guest, and from your review of us, it appears that we are doing our job thus far, and we will continue to try to provide the best service for all of our...
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