I am staying here "between houses" so brought most everything I need with me. Room is sufficient for me and my little dog. Convenient location. Don't care for sleazy characters who evidently live here and hang around lobby/front door. Asked that dog poo receptacles be emptied 3 times to no avail.
More
Bed has only fitted sheet, which was coming out from every corner. No blanket only bedspread, I couldn't sleep because A/C was noisy.
No bath tub and shower curtain smaller, so water flow all over the floor in restroom
More
We came from Austria to stay here.We booked for a "smoking room".They forgot that.My wife needed a blow dryer for her hair because "they have hair dryers in every room".NOT!Asked for one at the front desk.They couldn't find one.After traveling all day the previous day,we got up in time to hopefully get some coffee.Ten minutes before the 10am cut-off,there were...
More
Our guest's view of our hotel is of great importance to us and i'd like to thank you for writing us a review WarrenG. I apologize that you didn't have a very good experience with our hotel. Please know that we have taken actions to improve the areas you have mentioned on your review.
We'd love to be of service...
More
Very friendly place clean rooms close to everything staff takes care of every need guest service is the best
More
Thank you for your review CNN666! Our ultimate goal is to make sure that you leave our hotel happy. I am glad that we have accomplished that during your stay. Thank you for choosing to stay at Suburban Extended Stay Sterling! Please visit us again in the future.
More
I love this hotel, the front desk themselves make us feel welcomed. We only have to ask once for something, if they don't have it right away they get it as soon as possible. The new staff here is wonderful and my family and I love dealing with them. Front desk associate Carla is AWESOME and she is very helpful...
More
I appreciate your review Bosslady1761. I am delighted to hear that we made a good impression on you during your stay. Our incredible staff is always available and eager to help 24/7 to ensure that we get you all that you need while you're with us. I'll be sure to pass along your compliments to Carla. Thank you for staying...
More
Do not give them a credit card for reservation and pay cash, when arriving they will charge your credit card the full amount of your stay and take your cash. The manager does not know how to solve the situation and refund your credit card. The situation is very frustrating and time consuming trying to handle yourself only to find...
More
I would like to thank you Vivicar_11 for bringing this matter to our attention. We value our guest feedback and finding out what people think about us helps us improve our service. I apologize that there was a misunderstanding when you checked in. Unfortunately, the way the hotel system works is that upon check in, we automatically put a hold...
More
Hotel is located near Dulles Airport in Washington DC. Very good location. You are surrounded by shopping malls of all kind, near DC and in a beautiful area of Virginia. Is ideal for business or vacation. Also you a re very near the best outlet mall I ever seen: Leesburg. Rooms have kitchen (clean) and suites are a must.
More
I stayed overnight on a Monday and it seemed fine overall. No problems. Very busy. Great service by the check-in and check-out staff who were different people at the check-in and check-out. I stayed one night. Room was pretty nice for the price and I liked the kitchenette even though I didn't use it. Had a desk, TV, pretty big...
More
Hello Robert-1812! I am happy that you had a good stay with us. One of the many great things about Suburban Sterling is our location, we are close to a lot of restaurants and shopping centers. Our shuttle service runs within a 3-mile radius and we pick up to and from Dulles Airport and so it will not be a...
More
I travel to VA often and I have stood at the suburban twice, I met with the previous manager Richard, he was so nice and kind and workable, however, my next business trip, I came, on a Fri the 4th, the lobby full of policeman, people getting kicked out, the Asian lady and a guy assist manager at the desk...
More
Very tired when we got here and still had to wait about 10 minutes for a desk clerk to show up at around 9:30pm. The lobby seemed to be a hang out for sleazy and sketchy people and we were put off a little by then. There was a hooker standing the stairwell smoking as we took our things to...
More
13 Reviews
29 Reviews
