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All 15 Sterling hotels »

BEST WESTERN Dulles Airport Inn

2.5 of 5
45440 Holiday Drive, Sterling, VA 20166
Hotel amenities
Ranked #11 of 15 hotels in Sterling
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    19
    30
    17
    6
    4
Date Rating
Lucie S
New York
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 4 February 2012

First room I got hasn't been cleaned second was ok. Great breakfast, eco friendly TV (turned off every hour or so :-) More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
6 February 2012

Dear Lucie S, Thank you very much for taking the time to write a review of your experience at our hotel. We love hearing from our guests so we can identify opportunities to improve our service and guests’ experience. We are very sorry that your first room wasn’t clean when you got there. This is not typical at the hotel... More

Twopiglets
1 review
1 of 5 stars Reviewed 22 January 2012

Went there because of good reviews online. But it turns out not good at all. The room smells like all cheap motels. On layer of cheap thin bed sheet on matress, cheap thin blanket. Just can't bear the smell. Had headache the whole time staying there. Will never go back any more. More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
6 February 2012

Hello Twopiglets, Thank you for taking the time to write a review of your stay at our hotel. We take all of our reviews and guests’ feedback very seriously so that we can always improve our guests’ experience. We will certainly do what we can to address the smell that you described. We hope that you will give us a... More

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NanIKan
Clovis, California
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 19 January 2012

I read the other reviews of this property and thankfully, my experience was quite different. I arrived at the hotel at 1 a.m., exhausted from my trip and was pleased to have a clean bed and room - the bathroom was spotless and the beds were very comfortable. I found the hotel and area to be very quiet. I had... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
6 February 2012

Dear NanIKan, Thank you very much for writing such a detailed review of your experience at our hotel. We take all of our guests’ feedback very seriously so that we can always strive to improve your experience. We are very happy to hear that you had a good experience staying with us and that we were able to take care... More

thursdaysd
Cary, NC
Top Contributor
52 reviews
33 helpful votes
2 of 5 stars Reviewed 18 November 2011

I booked this hotel several months back, when it was more highly rated here. I was a bit surprised to find it very much a 1970s-80s style motel, down to the dark, tired carpet, and generic wooden furniture. I was even more surprised when I checked the bed, to find that the sheets appeared not to have been changed. The... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
21 November 2011

Hello Thursdaysd, Thank you very much for providing such a detailed review of our hotel. We take all of our guests’ reviews and feedback very seriously so we can always strive to improve. We are very sorry for the experience you had at our hotel and we would like to assure you that we are taking steps to correct the... More

CheddarHouseAU
Senior Contributor
44 reviews
81 helpful votes
3 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

We stayed one night at this hotel after an evening arrival at Dulles airport, and had booked 2 rooms. The service was fine, the rooms were ok, breakfast was ok, the price was ok. We aren't keen on hotel doors opening to an external walkway (we were 2 women travelling alone) but there's not much they can do about that.... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
10 November 2011

Hello CheddarHouseAU Thank you for taking the time to write a review of your stay with us. We take all of our guests’ feedback seriously so we can always improve. We are very happy to hear that we were able to provide you with a comfortable stay but are disappointed we didn’t “wow” you. We do the best to provide... More

Richard T
Sterling, Virginia
1 review
1 helpful vote
1 of 5 stars Reviewed 28 September 2011
1
person found this review helpful

Very disappointed, I checked into what is marked as one rating and boy it's way off, as some of the others here have said, cheapest in the area and not worth it, spend $40 more and you will be thanking yourself in the morning. I travel 20 weeks out of the year and this hotel ranks at the lowest in... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
3 October 2011

Dear Richard T, We are extremely sorry that you did not have a good experience at our hotel. We would have been very interested in hearing your specific feedback so that we can address the exact issues that caused a problem for you. We take all feedback very seriously so that we can always strive to improve our guest experience.... More

woffer
Keller, Texas
Contributor
15 reviews
6 helpful votes
3 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

Employees were friendly, service was good and breakfast was okay. Rooms are another matter. Mildew smell in bathroom, wallpaper in bathroom slit and curled from top to bottom. Room has seen better days. Sheets and towels are worn and need replacing. Thankfully, we were only there for one night with early flight the next day. I've seen worse, but I... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
5 September 2011

Dear woffer, We very much appreciate you taking the time to write a review of our hotel. We care very much about our guests' feedback and take it seriously so we can always improve. We are glad that you had a positive experience with our staff and that they were able to make you fell welcomed. We appreciate you taking... More

DonPaulo
Richmond, Virginia
Top Contributor
180 reviews
98 helpful votes
2 of 5 stars Reviewed 14 August 2011

The Best Western Dulles Airport is not at Dulles Airport, but some miles away. At least they have a shuttle that runs on the half-hour, or when summoned. Many things at the hotel troubled us, some of which were beyond the hotel’s ability to correct. There was no cellular connectivity for my phone or my wife’s, and we have two... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
15 August 2011

Dear DonPaulo, Thank you very much for taking the time to write such a thoughtful and thorough review of your stay. We take all of our guests' feedback very seriously so that we can always improve. We are sorry for the inconveniences that you experienced during your stay. Not having the internet an phone working when you arrived must have... More

Rodhake
London, United Kingdom
Senior Contributor
29 reviews
15 helpful votes
3 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

This is a standard motel-style setup with external doors on two levels, convenient for Dulles airport. There's a free shuttle with helpful staff from the airport (from pickup point 2H, extreme right as you leave the airport), but you need to ring the hotel (703) 471 8300 to call it. Breakfast is basic with polystyrene plates and long-life muffins, etc.... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
9 August 2011

Hello Rodhake, Thank you very much for taking the time to write such a nice review of your time staying with us. We are glad to hear that we were able to deliver what you needed during your stay and hopefully provide you with a great value. We are looking forward to the next time you are in the area... More

virginiahighlander
Front Royal
Contributor
19 reviews
15 helpful votes
4 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

Had limited options in this area because we were traveling in an oversized vehicle. Management very accommodating and friendly with parking. Grounds very well maintained. Room was spotless, carpet new, some furniture appeared new, bed very comfortable. Only complaints:we were here on a 100 degree day and A/C was working-just not as cold as we like it. Second, the hotel... More

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Frank O'Hara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review
4 August 2011

Dear virginiahighlander, Thank you very much for taking the time to write a review of your experience staying with us. We take all of out guests' feedback very seriously. We are happy to hear that you had such a pleasant time staying with us. We are glad that you found the room clean and comfortable. We hope that that A/C... More

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BEST WESTERN Dulles Airport Inn Also Known As

  • Hampton Inn Dulles
  • Best Western Dulles
  • Dulles Best Western
Address: 45440 Holiday Drive, Sterling, VA 20166

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BEST WESTERN Dulles Airport Inn
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