I stayed here for work for an extended period of time. That being said, I do think my group was treated with a higher level of customer service than if I was a guest on my own. Good or bad, that's just how it was. All in all, the hotel is very average. Don't expect luxury, but it is a...
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Dear ChiGirl847,
Thank you for responding to Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I have addressed the concerns you had with houskeeping regarding the hit or miss service. And we are in the process of correcting the call buttons in the "B" Tower elevators, which will have you exit on the right...
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I love this hotel. The pool was very relaxing. The workout is second to none!!! I love the restaurant "Shulas" in the lobby.......Great Food!!!!!
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Thank you for taking the time to post regarding your experience here at the Sheraton Roanoke Hotel and Conference Center. Shula's is a new addition for us, and has been well received. Part of our extensive renovation was a first class workout center, so I'm pleased you enjoyed the facility. I hope that on your next trip through the Roanoke...
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I had a great stay at the Sheraton Roanoke and Ashish was so helpful in getting me to my workshops that I facilitated with all of my materials (and there were alot of materials). All I can say is thank you for a great conference!
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Thank you for taking the time to post on TripAdvisor. We enjoyed hosting your conference this past year and look forward to next year. I will be sure and pass along your kind comments regarding Ashish our Food and Beverage Director, and I hope you have a pleasant and Happy New year.
Sincerely,
Greg Hargarve
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We spent 3 night at the Sheraton while attending the NASCAR race at Martinsville. We found the room clean and the beds comfortable.It was convenient to main highways and had lots of parking.The hotel was very quiet. The restaurant was average and a little pricey. The staff were friendly and helpful.The internet was 9.99 in your room which is just...
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Dear RACEFAN4888,
I was pleased read your overall stay here at the Sheraton was comfortable and convenient. We get alot of patrons of NASCAR due to our proximity and ease of parking. Although we charge for Wifi in our rooms, we do provide complimentary access in our Link@Sheraton, which is in our lobby. I hope on your next trip to...
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My Wife, Son, Daughter, Grand-Dog and myself stayed over Thanksgiving Night after celebrating at my brother-in-laws up in the Mountains. coming back full & exhausted it was wonderful coming back to wind down and sleep in at the Sheraton. The room was nicely furnished, the beds were wonderful and having a fridge and an in room coffee machine serving Starbucks...
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Dear Harpotoo,
Thank you for taking the time to share your experience here at the Sheraton. I was pleased you were able to relax after a holiday celebration here in the valley. Having Starbucks in all rooms as well as our outlets has been well received from our guests. I hope that on your next trip through the Roanoke Valley,...
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When on an organised tour where each night is spent at a different hotel, sometimes one can decide to overlook the little things that might be amiss with any individual hotel room.
And so it was with my visit to the Sheraton Roanoke last month.
I overlooked the fact that the furniture was dusty, I overlooked the fact that one...
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Dear gipi,
It was disappointing to read of your less than satisfactory experience with us. Comments such as yours are important so we can improve our hotel for future guests. As you stated in your post, we are pet friendly, and deep clean after each departure. Unfortuanatly this time around, was not the case.Thank you for making us aware of...
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I spent three nights here for a business conference. The hotel is located close to the highway and airport for convenience. Despite the location it was quiet and when you are in your room you did not hear much of the outside world. The rooms were clean and comfortable. Unfortunately if you want to access the internet from your room...
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Dear Todd S,
Thank you for taking the time to let us know of your experience here at the Sheraton. We do have a convenient location both to the airport and downtown. I'm sorry you felt the cost of internet was high for guestroom access. However, we do provide complementary WiFi in our Link @ Sheraton as well as our...
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We stayed here on our way to Texas. Great room, comfy bed and pet friendly without a fee which was great. Everyone slept very well.
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Thank you for taking the time to post on TripAdvisor. I was happy to read how you felt our hotel was comfortable and the staff was friendly. And yes we are pet friendly without the fees. I hope on your next trip to and from Texas, you will once again choose the Sheraton Roanoke as the place to stay.
Sincerely,...
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It is a Sheraton nothing more nothing less with that in mind the staff was nice and the rooms were clean nice building.
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Dear Regbowman,
I am pleased you felt we are a good Sheraton, as we take these comments to heart so we can better ourselves going forward. Hopefully, on your next visit you will leave with the experience that we are the best Sheraton. Something for us to strive for.
Sincerely,
Greg Hargrave
General Manager
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Decent Sheraton and rooms quite well maintained. Good gym but small. Overall the hotel was worth the price.
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Dear Larry8241,
Thank you for your response to Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I'm pleased to see that overall you were pleased with your stay. And I hope on your next visit to Roanoke, you will once again choose the Sheraton as your hotel of choice.
Regards,
Greg Hargrave
General Manager
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99 Reviews
133 Reviews
