We booked a budget break for myself, my wife and our teen son expecting some entertainment... just a little?? We arrived very late in the day to a resort that was near enough shut down for the night (no lights, no service, nothing). We eventually found ourselves to the bar/restaurant area pleading for the waiter who was locking up to... More

Reception less than helpful and barely open. We hired a key for the safe but were given no instructions. Couldn't get it to work and eventually unscrewed the battery compartment and found leaking batteries. Reception now closed. Went back in the morning and after a 10 minute search she found some half used batteries to replace them. Then had to... More

We booked for the Caybeach sun, but was sent here when they overbooked (deliberately in my opinion). They only have reception staff here during the day, so when we arrived late at night, we had to go to the next hotel (Iberostar La Bocayna village) to get the key. The key was not programmed in as we were not expected,... More

When we visited in early March we found this to be a quiet, peaceful, spotlessly clean hotel complex. I wouldn't recommend that you go here if you want nightlife or entertainment, unless you're prepared to go into town. That said, the Dream Castillo hotel across the road has a couple of nice busy bars which we visited. The stunning Rubicon... More

As previous comments have expressed, on your arrival at the drop off point you are taken to the Iberostar hotel reception next door (they used to own the whole complex). Being told to go down the path, you are not aware of where to find the other reception, however it is easy to find but annoying when you are carrying... More

t1m13's review has got it exactly right about the food, it is accurate and I couldn't agree more. We too were sent here from the Cay Sun Beach (please see my separate reviews), we stayed only one night and went back thanks to Tom the excellent Cosmos rep. When we arrived at 11pm, we went in through the reception which... More

We were transfered to this hotel when we arrived as our original booking of the excellent Cay Beach Sun had a 'problem' (seems to be a common theme when reading the reviews and seems a bit suspicious given the number of times it happens) with the promise of free TV (i dont speak Spanish or German so no real use)... More

We were absolutely disgusted with this hotel which is all but closed down, we only ever saw 3 members of staff in total, and the reception is only open very infrequently. On arrival it was closed and we had to check in at the adjacent hotel up numerous flights of steps with our luggage, and then we were just sent... More

We were at Cay Beach at the same time as John L and it is not a wheelchair friendly place at all. But from my point of view, we booked here as a last minute break, we found it very good for what we paid. The rooms are very spacious and clean, the staff were very friendly and always willing... More