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Hampton Inn & Suites Norfolk-Airport Hotel Reviews, Norfolk

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Hampton Inn & Suites Norfolk-Airport

2.5 of 5
1511 USAA Drive, Norfolk, VA 23502
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Hampton Inn & Suites Norfolk-Airport
31 traveller photos
Ranked #10 of 42 hotels in Norfolk
4.0 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveller rating
    20
    22
    9
    4
    5
Date Rating
Boston
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Service Shortcomings”
2 of 5 stars Reviewed 14 May 2013 NEW

This Hampton Inn offered the usual Hampton amenities - efficient check-in, a clean and comfortable room, and value. Service and food shortcomings popped up on this one-night business trip, however. The complimentary shuttle from the airport was a melt-down. It's a 5-minute drive from hotel to airport; why did it take 30 minutes for the shuttle to show up? And... More

Was this review helpful? Yes
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
16 May 2013

I am so sorry for your unsatisfactory experience ay our Hotel. I am writing this as a sincere apology since I was the Front desk supervisor at the time of this problem. I discussed this with our Management team here at the Hotel and how it should have been handled better. I assure this Hotel does not go thru the... More

Omaha, United States
1 review
“Exceptional staff, service.”
5 of 5 stars Reviewed 5 May 2013

I had been sailing for a week in cold, windy seas in New england. This was my first night off the boat and a early flight coming up the next morning. The staff made sure i had a comfortable room, helped me with some laundry and made sure I new where to find a great dinner. The room was clean,... More

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Review collected in partnership with Hampton

Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
16 May 2013

Thank you for your good thoughts they are sincerely appreciated. I remember you Sir and it was our pleasure to help you in any we could. I hope you had a safe flight home and everything is well. Your review means a so much to us, it reinforces our dedication our guests and to do everything we can to make... More

Augusta, Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Hard to beat in the price range”
5 of 5 stars Reviewed 25 April 2013

For the last night before flying home from our vacation trip, we needed to stay at a hotel with shuttle service close to Norfolk Airport. This Hampton proved to be a good choice. It is not AT the airport (good idea, cuts down on jet noise), but does have an excellent shuttle service which it shares with the nearby Hilton.... More

Was this review helpful? Yes
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
16 May 2013

So happy to hear you had a Great experience at our Hampton Inn and Suites at Norfolk Airport and experience what a great value we are!!! We are glad you had the opportunity to use our Shuttle service. I see you had some difficulty with a delay and we are so sorry. I assure you that is a very rare... More

A TripAdvisor Member
“Can't go wrong with Hampton Inn”
5 of 5 stars Reviewed 23 April 2013

We are a family of 4 and when traveling always stay at a Hampton Inn. When we check in we know what to expect and have never been disappointed. It's always a big relief to check in after a long drive, from clean comfortable rooms to friendly helpful staff. Our experience with Hampton Inn has been from Massachusetts to Florida... More

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Review collected in partnership with Hampton

Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
16 May 2013

Thank you so much for your review!!! We are so happy you had an outstanding experience with our Hampton Inn and Suites and the Hampton Inn Brand. We at the Hampton inn and Suites Norfolk airport truly believe in great service and true Hamptonality, Thank you for the encouraging words they truly mean so much to our Team here. We... More

Tinley Park, Illinois
1 review
“Great staff!”
5 of 5 stars Reviewed 11 April 2013

Best check-in experience ever! The clerk suggested a wake-up call ( I had not even thought about it) when we told him we needed the airport shuttle early, He told us that breakfast would not be ready at that time in the morning but they could have to-go bags for us. He called our room to make sure everything was... More

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Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
12 April 2013

Thank you very much for your comments! I am happy to hear that you enjoyed your stay with us. Our team here at the Hampton really strives to help our guests enjoy their stay and have a great experience. We like to make sure you get the attention you deserve and expect. Our team really thinks about the small things... More

Greenville, South Carolina
1 review
“Bathroom was very small...”
4 of 5 stars Reviewed 8 April 2013

Bathroom was very small but our averall stay was very good. not a bad hotel for the price. We family and I were only there for one night. but we would have been happier to have stayed longer. The hotel is very close to the beautiful downtown Norfolk and the "Leaping Lizard Cafe" that was featured on Diners, Drive-ins and... More

Was this review helpful? Yes
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
12 April 2013

Thank you very much for your review! I am happy to hear that you enjoyed your stay with us. We take a lot of pride in our Hampton Inn and Suites and getting feedback like this charges up our commitment to constantly improve. Our team here at the Hampton really strives to help our guests enjoy their stay and have... More

Birmingham, Alabama, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great experience...”
5 of 5 stars Reviewed 22 March 2013

This is near the airport. I dropped my husband and kids off at hotel about 9:30 pm to get checked in to hotel while I go return the rental car to the airport. The hotel sent a great guy driving the shuttle to pick me up and he was so nice and concerned whether I had been waiting long (only... More

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See 3 more reviews by Natalie S for Norfolk
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review
29 March 2013

Thank you very much for your review! I am happy to hear that you enjoyed your stay with us. We take a lot of pride in providing the best possible service and maintaining the high Hampton standard you have come to expect. Our team here at the Hampton really strives to help our guests enjoy their stay and have a... More

Portland, Maine
Top Contributor
88 reviews 88 reviews
76 hotel reviews
Reviews in 66 cities Reviews in 66 cities
43 helpful votes 43 helpful votes
“Nice hotel ... great shuttle service!”
4 of 5 stars Reviewed 15 March 2013

This hotel was clean and well appointed. I had an issue at check in with the toilet in my room. -- It was fixed immediately. The staff were very pleasant. There was a night employee on when I left at 4:30 am for my flight...I think his name was Charles. He was extremely nice and made me feel like my... More

Was this review helpful? Yes
Bryan K, employee at Hampton Inn & Suites Norfolk-Airport, responded to this review
22 March 2013

Thank you very much for your review! I am happy to hear that you enjoyed your stay with us . We pride ourselves on providing exceptional service from our shuttles drivers to our Front desk staff and all our team here at the Hampton Inn and Suites Norfolk airport. Your feedback is so important to us so we can use... More

Tampa, Florida
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Clean, comfortable and friendly”
4 of 5 stars Reviewed 11 March 2013 via mobile

I really don't have any complaints about my 4 day stay for business other than the housekeeper took my do not disturb sign after I left on my door knob. The service at the front desk was exceptional. Jaden the day manager was great. The hotel allowed me to use their shuttle bus later in the day after I already... More

Was this review helpful? Yes
Jadon N, Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review
13 March 2013

Thank you very much for your review! I am happy to hear that you enjoyed your stay with us overall. I am sorry about the do not disturb sign being removed from your door. I will make sure that we review this with our housekeeping staff in order to prevent this from occurring again. I am pleased that you found... More

Petersburg, Virginia
1 review
“Great Stay”
5 of 5 stars Reviewed 11 March 2013

From the first weekend that they opened to now, I have enjoyed my stay here. When I am in the area this is my favorite place to stay. Easy access to the highway. comfortable beds, sizeable rooms, good breakfast and very quiet.

Was this review helpful? Yes
Richard M, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review
12 March 2013

Thank you for your continued business over the years. While I am new to the property I love to hear from our guests who continue to stay with us. It sounds like we are have been exceeding your expectations and I will strive to continue that in the future. Please let me know if there is anything we can do... More

 
 
Hampton Inn & Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport
4.0 of 5 stars 60 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Hampton Inn & Suites Norfolk-Airport

Also Known As:
Hampton Inn And Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport Hotel
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn Norfolk
Norfolk Hampton Inn
Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Norfolk
#2 Family Hotels in Norfolk
Price Range: €
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Hampton Inn & Suites Norfolk-Airport
1511 USAA Drive
Norfolk, VA 23502
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