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All 42 Norfolk hotels »

Courtyard Norfolk Downtown

3.0 of 5
520 Plume Street, Norfolk, VA 23510
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Ranked #2 of 42 hotels in Norfolk
4.5 of 5 stars 108 Reviews
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108 reviews from our community

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Traveller rating
    61
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Date Rating
bkrider9
Philadelphia, Pennsylvania
Senior Contributor
28 reviews
28 helpful votes
2 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I'm discovering that Marriott's Courtyard chain is inconsistent. One hotel might be quite comfortable and attractive, even European in style and standards, and another might be a glorified motel. Unfortunately the Courtyard Norfolk Downtown falls into the latter category, although it has great potential. First, its location cannot be better as for convenience to wonderful walks and neighborhoods in the... More

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Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review
31 January 2012

Thank you for taking the time to write a review! This is a fantastic opportunity to boast our renovation that coincidently started today! The rooms are being completely redone with new beds, bedding, wallpaper and carpeting. Also, the hallways and elevator landings are being done too. Those items combined with the great location and excellent staff that you mentioned will... More

Beachkat9
Richmond, Virginia
Senior Reviewer
6 reviews
5 helpful votes
4 of 5 stars Reviewed 26 January 2012

The lobby is very sleek and modern and the rooms are clean and comfortable, but our room was missing things. There was no shampoo and the hair drier didn't work. When we called the lobby for shampoo and a drier they were very kind, but it took about 45 minutes before they made it up to the room. Overall, it... More

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Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review
27 January 2012

Thank you for the kind review! We love the lobby renovation and are very excited about the rooms that are being done right now to match! Thank you for the feedback on the shampoo and hairdryer. That is very helpful and I will discuss this with my team to prevent it from happening to future guests. I am glad that... More

TheTravelingProf
Ohio
Senior Contributor
43 reviews
17 helpful votes
5 of 5 stars Reviewed 23 January 2012

Courtyard by Marriott properties are usually well maintained - this was no exception. Nice room, above average breakfast service (which you have to pay for), friendly staff, and just a short walk to a wide variety of restaurants on Granby Street makes this Courtyard one I will come back to! More

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mannymorales
New York , NY
Reviewer
4 reviews
7 helpful votes
4 of 5 stars Reviewed 19 January 2012

Highly recommended. Went down for a sports weekend. A short walk to the Scope for a couple of Admirals hockey games. The Mc Arthur center mall is located across the street with plenty of shopping and dining options. The hotel itself looked as if it opened yesterday. Bright, neat, clean and very friendly employees. The price was reasonable as well.... More

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debbiesky
Virginia Beach VA
Senior Contributor
23 reviews
8 helpful votes
4 of 5 stars Reviewed 19 January 2012

My husband and I attended an event at this hotel over the holidays. We decided to spend the evening, using my hotel reward points. There was no problem getting the reservation, and I was excited to be able to use my many points. The hotel is convenient to the MacArthur Center mall (within walking distance), and the new Tide trolley... More

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Tonia M
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 17 January 2012

My friends and I stayed at the Courtyard this weekend and it was Outstanding! The hotel looks beautiful and the staff was excellent. I found everyone who works there is the epitome of what hospitable means…welcoming, warm, articulate, helpful and friendly. The Bistro was very good and the cappucinno was delicious. My friends and I are looking forward to staying... More

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Paul H
Williamsburg, Virginia
2 reviews
5 of 5 stars Reviewed 17 January 2012

Our experience at the Courtyard Norfolk was great. Tara at check-in was wonderful, funny, and a joy to meet. Our room as clean and neat and our location was perfect for seeing the Norfolk Admirals hockey game at Norfolk Scope. Overall, a fantastic experience! More

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KimS400
Hudson, North Carolina, United States
1 review
1 helpful vote
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Two nights spent here were nothing but great! Check in/out clerks ever so helpful! Housekeeping staff went above and beyond! Freshly made beds and all fresh bath linens. Such a nice surprise! Thank younfor going the extra mile! Also centrally located and with in walking distance to shopping and restaurants! More

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Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review
11 January 2012

Hello! Thank you for the wonderful review! We appreciate your business more than you know! I will let the housekeeping staff know about their excellent attention to detail. They appreciate and take pride in their work. To add to your tip, there is also an outside terrace on the 5th floor that is very accommodating too. Thank you! Tony Parrow More

Sabrina M
Cape Canaveral, Florida
1 review
5 of 5 stars Reviewed 12 December 2011

The hotel was exceptional--clean, quiet and attentive. Sending special praise to Stephanie (housekeeping) and Tara (front desk) for being super-wonderful during what was a really long trip for me. Thank you all very much!! More

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Bill S
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 8 December 2011

Great hotel in the middle of down town with excellent staff that treat you as a valued guest and always make you feel welcome. I look forward to my next stay. More

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Courtyard Norfolk Downtown Also Known As

  • Courtyard Norfolk
  • Norfolk Marriott
  • Norfolk Courtyard
Address: 520 Plume Street, Norfolk, VA 23510

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