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Norfolk Plaza Hotel

3.5 of 5
700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
Hotel amenities
Norfolk Plaza Hotel
Ranked #17 of 42 hotels in Norfolk
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82 reviews from our community

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Date Rating
Norfolk, Virginia
1 review
4 of 5 stars Reviewed 30 April 2013

My organization hosted an event at the Norfolk Plaza Hotel a few weeks ago. The staff was phenomenal at all levels. They were so accomodating to our every need. The ballroom looked amazing thanks to the dedicated staff at the hotel. Words can't describe Chef Charles and his entire kitchen staff. Thank you for all you did to make our... More

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Lee F, Manager at Norfolk Plaza Hotel, responded to this review
2 May 2013

Thanks for your kind comments. We do have the finest Banquet/Catering Team in our area ! We'll make sure that they are aware of your comments! More

Philadelphia, Pennsylvania
Top Contributor
60 reviews 60 reviews
60 hotel reviews
Reviews in 56 cities Reviews in 56 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 29 April 2013

Ceiling of the room was water damaged and the room smelled very moldy and musty. The hotel is located between housing projects and a Greyhound bus station. The towels and linens are very cheap and thin. The wireless Internet worked intermittently and was very slow.

Was this review helpful? Yes
Lee F, Manager at Norfolk Plaza Hotel, responded to this review
2 May 2013

I apologize for the issues you experienced during your stay with us. My Executive Housekeeper, Chief Engineer and I inspected the room you stayed in and could find no mold. If you had contacted our Manager On Duty at the Front Desk we could have moved you to another room and addressed any issues you had. We have no control... More

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Fairfax, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 27 March 2013

Beautiful lobby and the rooms were ok but nothing special. My friend brought me there from Fairfax, Va. he stayed for a few hours and I had to pay 10.00 for parking. The next morning I ordered room service, pancakes ( which were frozen and still cold) pot of coffee, plus tip was 25.00. I sent the first order back... More

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Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
29 March 2013

We are so sorry for the issues you encountered here and wish that you had contacted our Manager On Duty so he could have corrected any issues and made things right for you. Please feel free to contact me direct at the hotel with your concerns. More

Skokie, Illinois
1 review
2 of 5 stars Reviewed 9 March 2013

Not worth the three star rating it got. Overly priced. Halls smelled weird. Bathroom smelled horrible but clean for some reason. Staff was very friendly and helpful. But hotel doesn't offer a complimentary breakfast which is absurd considering the price we had to buy for a big hotel. Would not recommend since there are better options in downtown Norfolk.

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Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
29 March 2013

Did you contact anyone at the FD to let them know of your concerns so that our Manager On Duty could have corrected them for you ? Please feel free to contact me direct at the hotel. More

Fredericksburg, Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 15 February 2013

On Feb. 9, 2013, my wife and I stayed here. We wish would have done a better job in researching this place. After we found disparaging information on this hotel we tried to call and cancel. It took me and my wife over 25 attempts to speak with someone. Each time we called the front desk rep forwarded us to... More

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Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
18 February 2013

Please accept my sincerest apoligies for the conditions you encountered during your stay. I assure you that what you experienced was not the norm for us and I have already addressed your issues with my managers, to re-train the staff involved and correct the conditions. We appreciate your comments and suggestions. More

Elizabeth City, North Carolina
1 review
5 of 5 stars Reviewed 14 February 2013

We celebrated on February 9, 2013 the wedding reception of our son at Norfolk Plaza Hotel, Norfolk, Virginia. The hotel made superb arrangements for the celebration. Here is the letter of appreciation we wrote to Mr. Angelo Economou, Director of Catering: Dear Angelo, It is such a pleasure to write this email. Your arrangements for our wedding reception at your... More

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Lee F, Manager at Norfolk Plaza Hotel, responded to this review
2 May 2013

Thanks for your comments. We'll pass them on to our staff! More

Virginia Beach, Virginia, United States
1 review
5 of 5 stars Reviewed 5 February 2013

We had a beautiful banquet room waiting on us when we arrived. Angelo and his staff took good care of us, whatever we needed they were there to help. My daughter was very happy and pleased with the service. Some of her guest wants to book future business with Angelo. The front desk staff was wonderful (they must have been... More

Was this review helpful? Yes
Lee F, Manager at Norfolk Plaza Hotel, responded to this review
2 May 2013

Thanks for your comments. We'll pass them on to our staff! More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 January 2013 via mobile

I will never ever stay here again, and I would my recommend anyone else stay here. I checked in and I get on a elevator that made weird noises like it was about to break down, I get off the elevator to a horrible smelling hallway, get into my room to a horrible stinch, the bath tub was dirty and... More

Was this review helpful? Yes 1
Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
8 January 2013

Please accept our sincerest apologies for the issues you encountered. I see that my staff made adjustments to your bill and I assure you that what you experienced was not the "norm" for us. I've inspected the rooms you stayed in with our Management staff and have made corrections as needed. Thanks for bringing these items to our attention and... More

Virginia Beach, Virginia
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 18 December 2012

Stayed here for one night. Checking in the receptionist couldn't find our reservation and finally told us they had given our room to someone else. We then had to wait for them to radio backwards and forwards with housekeeping. Hotel looks very dated, hallways resembled something from The Shining. Room itself was reasonable, had a fridge, desk and sleep number... More

Was this review helpful? Yes 1
See 6 more reviews by freqworld_traveller for Norfolk
Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
20 December 2012

We're sorry you felt our hotel was only average. Our staff works very hard to provide exceptional service. Please let me know what our staff did to correct the issues you found in your room as what you found is not the norm for us. Thanks again for your comments. We'll use them as a training tool to help us... More

Haymarket, Virginia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 13 December 2012

If you need to be at the The Court House, this place has the perfect location. However, that is the only positive thing I can say about the hotel, itself. My travel companion and I both had to change rooms upon check in. Funny thing was, we didn't realize it until we met for dinner. My room had the A/C... More

Was this review helpful? Yes
Lee F, General Manager at Norfolk Plaza Hotel, responded to this review
17 December 2012

We are sorry for the inconvienences you experienced during your stay. I assure you they are not the "norm" for us. We will use your comments to do a better job of training our staff on responding to maintenance requests and guest incidents and food and beverage service. More

 
 
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Additional Information about Norfolk Plaza Hotel

Also Known As:
Radisson Hotel Norfolk
Address: 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
Region: United States > Virginia > Norfolk
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Norfolk
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Norfolk Plaza Hotel is an upscale newly renovated hotel with a retro flair. We are one of the best values in Norfolk and have the lowest parking fees of any hotel downtown. We have 15,000 square feet of meeting space with state of the art capabilities. High Speed wireless internet access the entire hotel. Olympic size outdoor pool. New fitness equipment and free weights in our large fitness room. Dining on property at our upscale Black Tuna Grill serving breakfast and dinner. ... more   less 
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Norfolk Plaza Hotel
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