I travel for work on a weekly basis, so I know hotels. I am generally a Marriott person, but all my coworkers were staying Sheraton, so for convenience I did as well. I have Gold status at Sheraton, so I have obviously stayed with this chain semi-frequently over the past year.
Imagine my surprise when I was told upon check...
More
A very bland no frills hotel. If this is typical of Sheraton then the brand lags well behind Hilton and Hyatt. $22 for valet parking or $8 for an off-site garage (but it cost me more because no one mentioned you have to validate BEFORE going in and out. I had to pay to go out and then again afte...
More
We deeply regret if there was any confusion during your visit with regards to parking. It is because of feedback such as yours that we are able to make the necessary improvements to ensure that all areas of our hotel exemplify the image of the Sheraton brand and we greatly appreciate you sharing your personal experience with us. Hopefully we...
More
Standard hotel rooms in terms of amenities: paper cups for coffee and a robe hook that fell off the bathroom door.
The banquet food is adequate at best, although the restaurant served a good, but unexceptional breakfast. The gym has decent equipment with lots of cardio machines and free weights, but no universal type machines.
Valet overnight parking is an...
More
We appreciate you sharing your feedback with us. We want our guests to receive an exceptional experience from beginning to end and regret that there were some areas during your visit that did not reflect this. For a future stay, we offer a free parking package for AAA members. Link @ Sheraton, located in our lobby, offers complimentary wireless Internet...
More
Well appointed and very comfortable room for a great price from Priceline. Parking is a bit inconvenient and the Valet is $22 as a result. Gym was adequate with some cardio and dumbells. Pool was closed but would be fine for laps. Convenient to all Waterside and downtown Norfolk restaurants and activities.
More
Thank you for sharing your review with us. Though we are delighted that you found the Sheraton Norfolk Waterside Hotel to be well-located, we regret that you did not experience convenience in all areas of your stay. We greatly appreciate your feedback and hope that we get the opportunity to welcome you back again.
More
As a dedicated user of SPG hotels I come to the Sheraton Waterside regularly. Seems they have made some improvements lately but still just don't get what regular business travelers need.
Would you want to use the convenient desk power slot, (2 outlets), to plug in your computer and cell phone charger and have the TV on all at once?...
More
As a SPG member, we greatly appreciate your loyalty to the brand and your feedback. We regret that you experienced inconveniences during your stay with us. Our goal is to offer guests services that will ensure an enjoyable visit. Rest assured, because of the valuable feedback such as yours, we are already working on improving our services to address your...
More
Enjoyed the stay at the Hotel, even the food was very good. Had breakfast there twice - for being in a Hotel it was reasonable, service was slow even for dinner. Otherwise it worked out well especially after driving many hours.
More
The City Dock Restaurant on the Waterfront offers guests an onsite dining option in a relaxed, casual setting. While looking over our signature dishes and kid friendly menu, guests can enjoy terrific views of the harbor. We are glad that you enjoyed your stay with us and we hope we get the chance to welcome you back to the Sheraton...
More
I would rate the hotel as somewhat pricey for the value received. Hotel was average in appearance and quality of rooms. You can hear a good amount of noise from the hallway. Good view of the water. Restaurant for breakfast rather expensive for continental breakfast. There did not appear to be many additonal restaurants in walking distance. I was somewhat...
More
Thank you for your review. Our hotel has recently received a newly renovated look and total upgrade, including all new bedding, furnishings and bath amenities. We are excited to offer our downtown waterfront hotel at such a great value and regret that we did not fully impress you during this stay. We offer great savings packages and invite you to...
More
I was expecting potential issues based on some other reviewers so I had to review just to say that this hotel experience was good! Reservations and the front desk people were all very professional and great, service was great, the room was cleaned as expected, the bed was super comfortable, the temperature was perfect without our having to adjust it...
More
The Sheraton Norfolk Waterside Hotel puts you right near the best places to visit in downtown Norfolk! We offer valet parking at our hotel, as well as self-parking at the Dominion Tower Parking Garage, located next door. We are happy that you found our accommodations to be comfortable and that you enjoyed our pet-friendly downtown Norfolk hotel! We regret any...
More
In the world of nickel and diming, this hotel really takes the cake. $10 for a slow internet connection, charge for parking, oh and lets not forget, $10 per night for a refrigerator/microwave. If you travel on the road 70 % of the year like me, these fees will literally bankrupt you. Better hope your employer does not try to...
More
Thank you for taking the time to share your feedback with us. We regret to learn that there were inconveniences during your stay, as we wish to offer our guests with services at a great value. With Link @ Sheraton, guests can enjoy free high speed wireless Internet in our lobby. For a future stay, we invite you to visit...
More
We booked our room through the Starwood Preferred phone line. (Some credit cards earn customers discounted parking fees which would be steep otherwise.)The room was clean,the beds were very comfortable and we enjoyed the water view. The hotel is right on the riverwalk and is an easy walk to Nauticus museum, Joe's Crab Shak, Outback Steak House and local downtown...
More
It’s great to hear that you enjoyed our surrounding locations! The City Dock Restaurant on the Waterfront is the ideal place to witness beautiful views of the harbor. It was our pleasure to accommodate you at the Sheraton Norfolk Waterside Hotel. We offer a free parking package for AAA members and we invite you to visit our website to learn...
More
108 Reviews
180 Reviews
49 Reviews
