Negatives first: a big room mix up resulted in a $440 extra charge being put on our card. No one on the staff could fix this error when we called and we had to wait until the next day when the manager was in. The room was not quite clean, which concerned me because I had booked a room with... More

The hotel is a short distance from the Newport News airport, and the NASA facility at Langley which makes it very convenient. The hotel is surrounded by several restaurants, a K-Mart, a movie theater and a grocery store, so everything that you need is right there. As far as the rooms, the staff, etc., I found everything in order, not... More

Upon arrival on 3/15/13 we got ready for bed. When my husband turned down the comforter we were shocked to see a very disgusting and disturbing stain that was obviously recent. There were also hairs and black fibers all over the bed. Obviously this bed was "used" and the sheets not changed. We called the desk and the woman there... More

Several family members and I traveled to the Yorktown, VA, area for a family get-together and a mini-vacation. My sister checked out hotels in the area, looking for one close to our nephew's Base and with an indoor pool for the children to enjoy. We also wanted breakfast included and were happy to find vacancies here at good rates. Directions... More

I normally love Hampton Inn's for their beds. In this case the were horrible. No bed pad and hard as a rock. Linens were not the normal thick stuff for a Hampton Inn. I was so surprised by how hard the bed was I checked to see if the mattress was upside down, it wasn't. I will say the rest... More

I stay at this property relatively often and always find the staff friendly and welcoming, the rooms clean, modern and comfortable and the amenities precisely as advertised. Breakfast is typical of Hampton Inn and the gym, pool, and hot tub are perfect for a quick work out or a relaxing soak. During my most recent stay, the Whirlpool was apparently... More

Everything about the hotel except the breakfast was excellent. The room was comfortable and clean and decor was uptodate. The staff was superb-very friendly and helpful: one time I took some decaf late at nigh from the lobby which was cold. the staff made some fresh even though at that time of night I was likely the only taker. If... More

The room was spacious, clean, has everything you may need and more.The extended breakfast was excellent, you get coffee and cookies inte afternoon,as well as fresh fruit. Didn´t have the time to use them, but the pool and the gym looked great. But as everybody else points out here, the best asset of this hotel is the staff. Kind, cheerful... More

I stayed here for one night last week with my son before making our way down to the Outer Banks... This hotel is located right off Interstate 64 at Exit 256B and is located within a shopping mall area (Victory Mall).. There are numerous shops/restaurants/gas stations around..so you have a decent selection of things... The hotel boasts a nice heated... More