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aloft Richmond West

3.0 of 5
3939 Duckling Drive, Glen Allen, VA 23060
Hotel amenities
aloft Richmond West
Ranked #13 of 22 hotels in Glen Allen
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159 reviews from our community

Traveller rating
    42
    48
    34
    19
    16
See reviews for
Families
40
 
Couples
35
 
Solo
16
 
Business
48
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Washington DC
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 16 May 2013 NEW via mobile

I cannot fathom why and how an international hotel chain could build a facility that has such thin walls so guests can not sleep. I checked in on 5-15 in the afternoon and left at 11:50pm that same night unable to sleep. The construction and sound proofing is so poor that (a) you hear the TV next door, (b) any... More

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Edward M, General Manager at aloft Richmond West, responded to this review
17 May 2013

I'm so sorry to hear that you did not enjoy your stay at the Aloft Richmond West and chose to check out as a result of the noise from your neighbors. I will say that last weekend, we did have an unusually loud evening and had to pay frequent visits to guests and ask them to keep it down. Had... More

Roanoke, Virginia, United States
1 review
5 of 5 stars Reviewed 1 May 2013

Weather you want a quick dinner alone or are sharing appetizers with coworkers, Aloft has you covered. There is also a great selection of fresh made sandwiches and wraps that Marc and his team have available at all times. I recommend staying at aloft for business or pleasure.

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Edward M, General Manager at aloft Richmond West, responded to this review
2 May 2013

Thank you for taking the time to evaluate your stay at the Aloft Richmond West. I'm happy to hear that you have enjoyed the W XYZ Atmosphere, the food, and the talent. We can't wait to see you again soon! More

Bowie, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2013

We found this hotel to be fun and contemporary. The lobby has a modern, industrial feel, with fun touches. There was both a pool table and an upscale bar right in the lobby. The bar is one end of the lobby. There is an area to puchase food 24 hours. In addition to soda, there was ice cream, fresh fruit,... More

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Edward M, General Manager at aloft Richmond West, responded to this review
30 April 2013

Thank you for your review of your stay at the Aloft Richmond West, and thank you very much for these notes as they are very helpful. I personally, had not thought of wall plates to open the fire doors on the second floor. This will be something to review in the near future, as will be the outlets and vanities... More

Buffalo Junction, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 29 April 2013

This a good hotel if the only thing you are going to do there is sleep. The room very small and plain. There are no pictures on the wall, no curtains only shades, no real closet, no drawer space.. just shelves. The bathroom and "kitchen" space are one and the same. The bed was extremely comfortable and the best pillow... More

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Edward M, General Manager at aloft Richmond West, responded to this review
30 April 2013

Thank you for your recent review of the Aloft Richmond West. I'm happy to see that you enjoyed your stay and found the location and staff to be just what you were looking for. I'm sorry that we don't have any extras in the guest rooms or division of space, and I understand that the Aloft concept is very new... More

Chesterfield, VA
Top Contributor
125 reviews 125 reviews
41 hotel reviews
Reviews in 53 cities Reviews in 53 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 21 April 2013

This is by far my wife and my favorite local hotel. It is European styled and forward thinking in design, as well as being eco friendly. Parking is very convenient and there are nearly a dozen restaurants/bars within walking distance (i.e. Halligan’s, Bonefish, Mimi’s Café, Kona Grill, Keagan’s Irish Pub, etc.). The hotel has a staff and management that pay... More

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See 3 more reviews by morrisn for Glen Allen
Edward M, General Manager at aloft Richmond West, responded to this review
24 April 2013

Thank you for your wonderful review and I'm happy to hear that you enjoyed your Anniversary at the Aloft Richmond West. We're happy that you choose our location to be your home away from home and we look forward to your next stay as well! More

connecticut
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 20 April 2013

This was my 1st stay at an Aloft hotel and I was underwhelmed. On the first night I had a problem with the phone, in the middle of the night the phone kept trying to recharge the battery, beeped every two hours so forget about a good night’s sleep. The next morning, on my way out for the day, I... More

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See 2 more reviews by CTtraveler263 for Glen Allen
Edward M, General Manager at aloft Richmond West, responded to this review
24 April 2013

Thank you for reviewing your recent stay at the Aloft Richmond West. I'm sorry to hear that it was a mediocre experience as it is our goal to exceed all of our guests' expectations. If you could reach out to my office, I would like to discuss the room not being cleaned further and find out who told you it... More

Hampton, Virginia
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 12 April 2013

We stayed at the Aloft Short Pump (Richmond) this past Saturday night. The hotel has a modern & different feel to it. For example the check-in area is centered in the middle of the lobby and is geared to handle food orders, snack purchases and of course checking in. Checking in was a breeze and professional. The first room we... More

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Edward M, General Manager at aloft Richmond West, responded to this review
13 April 2013

Thank you for reviewing your wonderful stay with us at the Aloft Richmond West. I'm so happy to see that you enjoyed the service we strive to provide to all of our guests. I'm happy that you had the opportunity to enjoy many of our different amenities including the pet amenities. We know that we have an amazing location and... More

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 April 2013

We pass through Richmond several times a year and this is the best place we have found to stay for the money, by far. Clean, decent sized rooms, comfortable beds, friendly and helpful staff, excellent pet policy, garage parking and plenty of nearby places to walk to for food, etc., all at a very reasonable price and with a modern... More

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Edward M, General Manager at aloft Richmond West, responded to this review
10 April 2013

I'm so happy to hear that you enjoyed your stay with us at the Aloft Richmond West. I'm happy to hear that you find value in our location, our pet policies, our cleanliness, and our staff. We are happy to be your hotel of choice when you are passing through Richmond and we look forward to the next time we... More

Lancaster, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 April 2013

We stayed at the Aloft in Richmond on our way to the Carolina's. After a long flight, I was looking forward to a hotel of the standard I had experienced before at Aloft's elsewhere and had 'sold' the Aloft to my wife as a great place to stay. The reception staff were uninterested, the room was not clean (We did... More

Was this review helpful? Yes 1
Edward M, General Manager at aloft Richmond West, responded to this review
10 April 2013

I'm sorry to see that you did not enjoy your stay with us at the Aloft Richmond West. I would like to assure you that there have been many staffing changes and additions since your stay to address some of the concerns that you noticed. It is our goal to exceed all of our guests' expectations and I thank you... More

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Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 8 April 2013

I stayed at the Aloft Richmond this past Saturday night. I wanted to enjoy some me time away from Family. This area is so cute, there are lots of shopping, restaurants, grocery store and mall in less than a mile. So I figured this hotel would complement the area very well. I was wrong. The staff was not professional at... More

Was this review helpful? Yes 1
Edward M, General Manager at aloft Richmond West, responded to this review
9 April 2013

Thank you for taking the time to review your stay with us at the Aloft Richmond West. I'm happy to see that you enjoyed the area, as well as found your room to be clean and your bed to be comfortable. I'm sorry that you did not find the staff to be professional. This is something I would like to... More

 
 
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Additional Information about aloft Richmond West

Also Known As:
Aloft Richmond West Hotel Glen Allen
Aloft Richmond West Hotel
Address: 3939 Duckling Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 hotels in Glen Allen
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 
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