Passing through Covington, it was surprising how expensive hotels were here given the lack of tourist activity in the area. This Best Western was poorly maintained, expensive, and short on services. The staff was uninterested in the customer base, an example being the poor state of the computer/printer unit and the exercise room. My advice would be to go elsewhere... More

One night stay. Cheaper and nicer than the next door motel. Nice breakfast (a little cold) is included in a dinning room with views !? The room is large, clean, well furnished and eqquipped (all in good working order). Staff freindly and helpful. What else do you need for a one night stay !? .

The room was large and had everything you would need, refrigerator, microwave, a self laundry downstairs . It was clean and the staff friendly. The breakfast was included and you ordered off a limited but adequate menu.

I've been visiting Covington for 20 years and stayed at this hotel at least 50 times. Most recent trip was very disappointing. Poor lighting, poor water temp, cats everywhere, no newspaper available, noisy heater, lounge not clean, and exersize equipment not functional. The staff is very nice, but cannot make-up for shortages.

came in around 830 pm, checked in and went to the room. Went back out to visit friends in area and got back after 1030pm. Not much open at that time of night but we needed to sleep. Fire alarm battery went beep every 35 seconds all night long. but finally got to sleep. Breakfast ok.a little cold.

This is one of those hotels with the walkway on the outside. As a result, it's disconcerting to open your blinds less someone look in and see what you're doing. The room was clean, but there was kind of a smell in the bathroom. A little mildewish, but nothing too bad. The receptionist was friendly and helpful and there is... More

I had stayed at this property before several years ago based on recommendation of local residents. This is an older property but the entire staff was very friendly and helpful. My original reservation was for two nights but I found that I needed to stay an extra day. Front desk staff was very helpful to arrange this. Good free internet... More

The lobby was nice. The lady that checked me in was friendly and professional. The room however was not so great. It had the most overwhelming, nausiating air freshner smell I've ever encountered. Left the heat running and the door open (bathroom fan didn't work) trying to air it out but it did no good. My entire face hurt from... More

Haven't stayed in very many hotels but the Best Western in Covington, Va was by far, the best of them all. From phone calls prior to arrival to checkout they exceeded expectations. Friendliness, cleanliness, extra requests for a chair were all supplied with smiles and helpfulness and were much appreciated. A recent death in the family necessitated the trip and... More