We called at the last minute needing a room in a couple hours - by 10:00 am. Michelle (manager) went above and beyond to make sure we had a room ready and could accommodate our needs. Michelle asked everytime we went by the service desk if we needed anything or if she could be of any help. The room was... More

I only stayed one night. I had problems at the one on Crossways Blvd. and thank God had contact with Corporate Extended Stay so they moved me to this one. Room was very clean and lots of space. It's a little more expensive but definately worth it for the room. Didn't deal with staff at all check in was handled... More

The girl in the morning was sweet and somewhat professional. Very nice. The other members of the staff act like kids and seem to have no regard for professionalism. I've never seen behavior like this at a hotel before. They didn't present a professional image. They didn't speak in a professional manner. They were terrible over the phone and put... More

My family has just returned from a weekend stay at the Suburban Extended Stay Hotel Chesapeake-Greenbrier. The hotel manager and staff were terrible and we have never experienced such horrible service before. It all started when we went to make our reservations and was quoted the wrong rate by front desk personnel, Elaine. When we arrived, the so-called hotel manager,... More