I stayed at this hotel for one night during a business trip to Norfolk. The hotel was very clean and the staff was pleasant and courteous. I had a problem with the iron that was already in the room and within 5 minutes of my placing a call to the front desk a maid brought me a brand new iron...
More
This is the 4th or 5th time I have stayed at the hilton garden inn here at chesapeake and I have always enjoyed the experience. I travel extensively and try only to stay at hilton's or marriotts during my stays. The staff here have always be courteous and this time was no exception. We ended up with one of their...
More
Dear Guest,
Thank you for your kind words. We are very happy to hear that we have exceeded all expectations in your recent visits with us. Our Hilton team is hardworking and dedicated to serve every guest with utmost care and enthusiasm. Thank you for mentioning our newest renovations. Not only have we upgraded to flat screen TVs but have...
More
I stayed at this property I few weeks ago and attended a Christmas dinner held there last night. I wasn't even going to review this property but after last night I changed my mind. Lets start at the beginning. I arrived at the hotel and there were no luggage carts at all. I was told that they may be in...
More
Dear Guest,
I want to begin to say that I apologize on behalf of our hotel team for all of the issues that occurred upon your stay. I hope that we have the opportunity to change your mind again in a future stay with us. I actually conducted a conference call with your employer and my team to listen to...
More
I travel frequently for business and anytime I'm in the vicinity of a Hilton Garden Inn, I typically try to stay there. I'm very loyal to Hilton and though I like Hampton Inns, the HGIs are a step above so it's usually worth the upgrade. However, this trip was the exception.
When I arrived, the desk attendant was polite and...
More
I want to start by saying thank you for taking the time to share your concerns/observations. We are a 92 room property with 7 of those rooms being suites. The suites are all in fact accessible. The rooms being end rooms are spacious. What's interesting is that all of the rooms, standard and upgraded suites, have the same pieces of...
More
Great breakhfast buffet, costs $10.95, free if you are hilton HHonors gold or higher. The new beds are adjustable firmness, very nice. Big problem I had was no internet, the 4th internet was broken, wired and wireless, all 5 days I was there. The front desk was unaware of this, hten they kept telling me they were working on it....
More
Dear guest, thank you for taking the time to share your thoughts regarding your recent visit with us. I must admit our Full Breakfast Buffet is very delicious. Being able to pick and choose the amenities in which you are entitiled once you reach Gold and Diamond in the HHonors program is a big plus for the guests.
I would...
More
Had a great stay at the Hilton Garden Inn! The hotel was very easy to get to. The location is by lots of shopping and many types of restaurants/fast food. Walked into a clean, bright lobby and was greeted warmly by Gary, Front Desk Agent. You ROCK Gary!! Smooth check in and right up to a clean, large room. Bathroom...
More
Thank you so much for taking the time to share your most recent visit with us.
I have always said that our team is like one big family and we are to treat our guests how we ourselves would expect to be treated if we were in their shoes.
I am so glad that you had an enjoyable/ memorable stay....
More
Our stay was not planned but due to Hurricane Irene we stayed the night the hurricane hit Chesapeake. The staff was fantastic. My husband reserved two rooms due to the fact that we were traveling to the Outer Banks with our four children and grandson and could not drive directly there because of Irene. We requested two rooms with two...
More
Thank you so very much for your kind words. I'm so very tickled because I actually brought in the luggage of board games, coloring books, crayons and bubbles. I brought them in because I figured if my children were small and we were going to be "stuck" indoors without possibly not having any power/tv we would need something to keep...
More
Positives: friendly staff, clean rooms, pool nice and clean,
Suggestions: headphones for the workout room- my first morning there staff looked for the headphones and couldn't find any. That evening I stopped by the front desk and inquired about them. The staff found it right away. The next morning staff couldn't find the headphones- I told her where one was...
More
Thank you for giving us the opportunity to serve you during your visit with us. Your suggestions are welcomed. I would like to take the opportunity to respond to them.
The Precore fitness equipment is a big plus in our on-site fitness area. We have been experiencing with several types of headphones to see which kind would better serve our...
More
Drove 13 hours to get the worse service I've ever had. We had booked for 2 people even though we were going to be 4. To make sure it was alright, we called a week in advance to tell them we'd be 4. They sent us a second confirmation with a room for 4 people. When we got there they...
More
Driving for 13 hours is an ordeal. I have researched this scenario and have found that there was miscommunication. It is very important to make sure when booking an employee reservation that all information is accurate and filled out correctly on the passport. This helps the property better accommodate the guests. Passports cannot be changed/altered upon check in.
Unfortunately during...
More
This was the worst experiecnce ever upon arrival. My room was not ready at all I asked for an early check in and the fool @ the front desk said my room was not ready ok fine not a problem I waited 3 hours for a room and when getting to my room someone was still cleaning it. Ok fine...
More
58 Reviews
25 Reviews
