My family and I stayed at the Killington Grande for our third time and I must say it improves every time we visit. It is not 5 star, but improvements have been made and it is certainly very comfortable and clean which we feel is the main thing. We stayed in room 206 which was probably one of the furthest...
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Reviewed 23 January 2009
Thank you for your comments about your most recent stay. I appreciate that you recognized the improvements that we are making and will be sure to share them with the staff. If you would like to provide more details on your restaurant experience please call me or send me an email to dhall@killington.com, as this will assist us as we...
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Three of us stayed in a studio room in the Killington Grand Resort Hotel for 4 nights. The hotel and our room was very clean, and in excellent condition. The beds were clean and comfortable, the kitchenette was fully equipped to a high standard. The wood fire in the downstairs lobby and the outdoor pool were very relaxing. The gym...
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Thank you for taking the time to talk about your experience at the Killington Grand Resort Hotel. I appreciate that you recognized the pride that the staff has in their service and will be sure to share your experiences with them. We look forward to your next visit.
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I Just spent a weekend at the Killington Grand hotel with my girlfriend. The room was clean, but nothing special. The bed was uncomfortable, and the walls were paper thin. You can hear the conversations in the next room. To make matters worse, it sounded like the guests in the room above us were walking around with ski boots on...
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I appreciate that you provided feedback on your visit and apologize for the challenges that you had encountered. We do strive to maintain an above average experience and will share your comments with the staff so we can work on solutions to reduce these concerns. I do hope despite this issue you were able to enjoy all of the amenities...
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Four buddies flew across the country for a ski 'mancation'. We booked three days of skiing over two nights in advance and chose the Grand Resort Lodge, hoping for a great, close location and wonderful skiing.
We were able to check in at the desk but not given all the details of our package- I had to ask things like...
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We appreciate that you took the time to review your most recent stay and “mancation” at Killington. Feedback like yours gives us the opportunity to build on that memorable guest service experience that we strive to create. In order for this to be accomplished it is important for us to ensure that each guest has all of the information needed...
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We visited here for a weekend, our room was a standard studio. Functional and clean. Our favorite part was ending a long day of skiing with a dip in the outdoor heated pool/jacuzzi. I would recommend this place to anyone especially with a family because you can hit the slopes right out the back doors of the hotel.
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Thank you for providing comments about your vacation at the Killington Grand Resort Hotel. I am glad that you took advantage of all of the amenities that we have to offer at the hotel and hope you will have the opportunity to return this season.
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I was very excited about our up coming trip to the Killington Grand. We stayed in a two bedroom penthouse and I was very disappointed. Our heat did not work and our fireplace did not work. When I called for maintenance twice, they never showed. My bed was against the wall and literally every single time someone walked down the...
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Thank you for taking the time to talk about your family vacation. It is our goal to provide a friendly welcome throughout each guests stay and I am pleased that you recognized the staff for their efforts. I do apologize that you had issues with your heat while here and will follow up to find the breakdown in communication. I...
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Just returned from a week-long holiday stay. First I want to comment on some of the negative reviews I see posted, which primarily complain about the (free) breakfast, comfort of sofa beds, and configuration of smaller units. Geez - grow up folks. The breakfast efficiently seems to serve 100s of people trying to get out skiing quickly. I found waffles...
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Reviewed 5 March 2006
Thank you for choosing to stay with us again. I am pleased to see that you and your family took advantage of all of the services that we have to offer, including the health club, pool, restaurant and especially the Ledgewood Yurt. I will be sure to share your experiences with the staff and I look forward to your next...
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Stayed here between Christmas and New Years, would have rated 1 star but the hotel is the closest to the slopes so they get a bonus for location.
First of all, the breakfast is a terrible trough style slop fest served in a conference room. They have an endless amount of staff who bring you coffee and juice but do...
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We appreciate that you took a moment to review you stay. All feedback plays a key role in assisting us in evaluating on how we are doing. As you know it was a very busy holiday, and we have reviewed with the staff the areas that we can improve on or continue to excel at. As for the breakfast, our...
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This is our second year taking advantage of the Christmas special. The location and outdoor pool are both grand, but the room and "Free Breakfast" were not. We stayed in a studio with a small kitchen, murphy bed and pull out couch. The murphy bed was fine, but the pull out couch was horrible. If you are planning a stay,...
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Thank you for the observations and suggestions. I have shared your concerns about the breakfast buffet with our culinary team and they have made many positive changes to the breakfast, including enhancement to line and additional menu options. We are also reviewing the sofa beds as we continue to make improvements in the guest room. I do hope you will...
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Great 1st time at Killington: great staff (incredibly friendly, helpful w/o being sicky sweet), room was good for two nights - beds fine, linens clean (water pressure not so good), ski staff was a wow (instructors to ski check-in to hill staff). Valets at the door were helpful in giving directions (two of us weren't skiing -so he gave us...
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I am glad to see you and your family had such a great time here at the Killington Grand Hotel. Thank you for taking the time to recognize the staff and will be sure to share your experiences with them. Since you have been here we have made enhancements to our in room directories and have revaluated our process on...
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104 Reviews
89 Reviews
66 Reviews
