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Comfort Suites Waco Hotel Reviews, Waco

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Comfort Suites Waco

2.5 of 5
810 I-35 North, Waco, TX 76705 (Formerly Orchid Hotel)
Hotel amenities
Comfort Suites Waco
36 traveller photos
Ranked #9 of 33 hotels in Waco
4.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    15
    3
    2
    2
    0
Date Rating
Beaumont, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful place”
5 of 5 stars Reviewed 7 May 2013

Great experience from check in to check out! In the Waco area for our annual Girl's Trip to see the wildflowers. Needed a room that would sleep 6..the suite was perfect - comfortable & a great value. It was a very busy weekend for the hotel, but all the staff were still very friendly & helpful.

Was this review helpful? Yes
Jake S, Front Office Manager at Comfort Suites Waco, responded to this review
8 May 2013

jcarbmt, Thank you for taking the time to review our property! It really makes us feel good to know that we are providing excellent staff, rooms, and an all around great place to stay! From all of us al Comfort Suites - Baylor North we wish you pleasant travels! More

The Colony
1 review
“Excellent Hotel and Staff”
5 of 5 stars Reviewed 25 April 2013

The property is well maintained. It is very accessible featuring easy off and on if you are traveling the I-35 corridor.The Management and Staff are polite and helpful at all times. Staff appears to have the guest best interest in mind at all times.

Was this review helpful? Yes
JakesTech, Front Office Manager at Comfort Suites Waco, responded to this review
8 May 2013

Thank you for lodging with Comfort Suites Baylor North! We appreciate the time you spent writing your thoughts about our hotel. We were pleased to hear that you were happy with your visit to our property and that our staff made your stay more enjoyable. We value your opinion, and hope to make every stay a pleasant one. If there... More

Muskogee, Oklahoma
1 review
“" Thank You "”
5 of 5 stars Reviewed 19 April 2013

The rooms are very clean and comfortable. The breakfast is very good and has much to choose from. The parking lot is well lighted. This was our second stay and we will be back again. Overall the place is well taken care of and this is a good sign that the staff takes pride in what they do. Thank you.

Was this review helpful? Yes
Sarah S, General Manager at Comfort Suites Waco, responded to this review
24 April 2013

Thank you for taking the time to share your thoughts on your recent stay. We truly appreciate your feedback and are pleased to hear that you enjoyed your stay. We look forward to having you back again the next time you visit Waco! More

Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Very Nice Motel”
4 of 5 stars Reviewed 11 March 2013

This motel is very nicely kept, rooms are huge and very clean. Desk Clerk was friendly and enjoyable to chat with. Great stay at this place. Location is right off of I-35 at the Highway 84 junction, easy access and lots of restaurants close by.

Was this review helpful? Yes
DuaneI, General Manager at Comfort Suites Waco, responded to this review
13 March 2013

John B, Thank you for taking the time to leave feedback for our hotel. It makes me very happy that you had a good experience. I passed on your kind words to the housekeeping staff and the front desk agent who you mentioned. Thank you again for sharing your experience. We look forward to seeing you again in the future.... More

Duncanville, Texas, United States
1 review
“Staff”
5 of 5 stars Reviewed 3 March 2013

The staff here was fabulous.Very friendly and attentive. The beds were amazing! Very comfortable! Someone was always available if we needed them. The rooms were very clean, lots of room, very quiet, which we enjoy and loved!

Was this review helpful? Yes
DuaneI, General Manager at Comfort Suites Waco, responded to this review
5 March 2013

Philemon, We appreciate and strive for happy customers. Our goal is to make you feel like you are in your home away from home. We pride ourselves in our friendly staff and our comfortable beds. I am happy that you were able to enjoy both. Next time you come to Waco we hope you stay with us. Thank you for... More

Washington, District of Columbia, United States
1 review
“Good customer service”
5 of 5 stars Reviewed 21 February 2013

Good customer service,front desk manager was very professional,his name was Jake and the check out front desk manager too was friendly and professional,her name was lucy..thanks ! i would recommend anyone coming to town to try comfort suites on I-35 before anywhere else...

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DuaneI, General Manager at Comfort Suites Waco, responded to this review
5 March 2013

Justo, Thank you so much for your kind words. We strive to give the highest customer service possible. The fact that you remembered the front desk employees names means their service to you was memorable. I appreciate you taking time to share with the electronic community you experience and thank you again for your kind words. We look forward to... More

Corpus Christi, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Brand new hotel in Waco!”
5 of 5 stars Reviewed 23 January 2013

This hotel is brand new in Waco and gorgeous! It was an independent propety, and they recently spend tons of money renovating the entire hotel and converting to a Comfort Suites. Really beautiful decor, all suite hotel, with free breakfast and an indoor/heated pool. Staff is very friendly and eager to assist. Must check them out if you are coming... More

Was this review helpful? Yes
DuaneI, General Manager at Comfort Suites Waco, responded to this review
31 January 2013

Norma, Thank you for your kind words. We have finished with our renovations and are eager to show the world how beautiful our hotel is. Our staff is committed to high levels of customer service. Thank you for noticing these points about our hotel and sharing with the Trip Advisor community. We hope to see you again soon. More

Waskom, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Major Renovation”
3 of 5 stars Reviewed 17 December 2012

This hotel is going to be fabulous once they finish the renovation, however, it was not fabulous to have had to stay there during this time! Two families, with 8 children between us and the indoor pool/hot tub was on everyone's mind - but we find that it is completely closed down. WOW - please, Orchid hotel, you REALLY need... More

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DuaneI, General Manager at Comfort Suites Waco, responded to this review
31 January 2013

Steph, Thank you for taking the time to comment about our hotel. We always want our guests to have the best experience possible. Since you came in during the carpet install, you just caught the tail end of the work. I am so sorry that you and your family were inconvenienced but I am excited to tell you that it... More

Fayetteville, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Hotel is in the middle of renovation!!!”
2 of 5 stars Reviewed 15 October 2012

We recently made reservations for a two night stay at the Orchid Hotel in Waco and were surprised to see the hotel was in the middle of a major renovation. The lobby was gone as was the dining area, pool and fitness center. There was absolutely NO mention of this at the hotel's website at the time of booking or... More

Was this review helpful? Yes 1
DuaneI, General Manager at Comfort Suites Waco, responded to this review
31 January 2013

TJ, I am so happy that we were able to find other accommodations for you and your family. The remodel was painful as we were not able to offer the hotel that I am used to my guests experiencing. I hope the next time you come to Waco you will stay with us or at the very least come by... More

1 review
1 helpful vote 1 helpful vote
“Wow all I can say”
5 of 5 stars Reviewed 16 September 2012 via mobile

After a long night of mistakes for me and my girlfriend and booking wrong night lovely Sharon night audit gladly took charge to helping us get the room that night. I have never had such amazing customer service it's people like Sharon that make great business reach high goals and success

Was this review helpful? Yes 1
DuaneI, Manager at Comfort Suites Waco, responded to this review
20 September 2012

Thank you for taking the time to comment about our hotel. I have passed on your kind words to Sharon, you really put a smile on her face. We try to treat each guest like they are part of our family. This shall be your home away from home when you come to Waco. We look forward to your next... More

 
 
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Additional Information about Comfort Suites Waco

Address: 810 I-35 North, Waco, TX 76705 (Formerly Orchid Hotel)
Region: United States > Texas > Waco
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 33 hotels in Waco
Price Range: €€
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Comfort Suites Waco
810 I-35 North
Waco, TX 76705
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