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Residence Inn Houston Sugar Land

3.0 of 5
12703 Southwest Freeway, US 59, Stafford, TX 77477
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Residence Inn Houston Sugar Land
Ranked #2 of 16 hotels in Stafford
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48 reviews from our community

    Trip type
Traveller rating
    29
    14
    2
    3
    0
Date Rating
Key Largo, Florida
1 review
5 of 5 stars Reviewed 14 May 2013

The staff here make the entire experience. They are the friendliest people I have ever met in any hotel, period. And it is genuine. Joe and Linda at the front desk are always there with a smile ready to help. The lady who cooks the breakfast (my apologies for not knowing her name) is also just as nice as she... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
16 May 2013

Wow, what kind words, thank you so much for taking the time to tell us about your wonderful experience with us. Yes, I can honestly say that every team member here loves their job, eachother, and our guests and it's nice to know that it is apparent. Please come back and see us again soon, we miss you already! More

Lawrence, Kansas
1 review
5 of 5 stars Reviewed 4 May 2013

Stayed at this hotel for a wedding. When we departed, my wife left her favorite pillow in the room. We called the hotel and they told us they would hold it until we decided how we would like for them to ship it. I decided that it wasn't worth the effort to have them send it back to us, so... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
6 May 2013

Thank you so much for such a lovely resoponse. We re so happy that you had such a gret experience with us! You're right, we are very proud of our hotel and are very excited that you noticed. We would love to have you back, please come see us again soon! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 April 2013 via mobile

Had a terrible experience with courtyard next door and their horrible management but have been here in the past and I will never forget the kind and friendly ways of Linda! Top notch service, genuine smile and warm greetings.

Was this review helpful? Yes 1
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
30 April 2013

Thank you so much for taking the time to let us know how much you appreciated our Linda! Sorry about your experience next door, but we're glad you found a home at the Residence Inn. We appreciate your comments and hope to see you again real soon! More

Lawrence, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 April 2013

My son and his bride picked this hotel for friends, family and the wedding party. There were several written directions to the dinners and rehearsal -- and the staff distributed these to our guests as they arrived. Their breakfast was always prepared well and ready to go. I'm not sure how the other reviewer missed all the vegetarian options for... More

Was this review helpful? Yes 1
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
22 April 2013

Thank you so much for such a great review, we are so happy that on such a special occasion we were able to contribute to the joy! Our Staff is genuinely dedicated to making everyone's stay a great one, we're glad that you enjoyed our awesome breakfast and that our staff made you feel special. Please come back soon! More

Chennai
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 March 2013

I had a long stay for about 45 days so I chose this one with a kitchen. The staff were helpful with my requests. There is no restaurant (as every suite had a kitchen) which can be uncomfortable at times. Very limited vegetarian options in the breakfast menu (except for breads). Lot of restaurants nearby but none of them offer... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
28 March 2013

We are near many restaurants, Walmart, Frys, a great mall and town square and the fact that we’re located right on the freeway makes it very convenient to get anywhere. We are very happy that your overall experience was a good one, thank you for your recommendation, we hope to see you again soon! More

San Jose, California
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 24 March 2013

Full time business traveler: This hotel is situated on a frontage road adjacent to a busy freeway (freeway noise was not an issue for me at all - I doubt it would be for anyone). Parking is a little tight, however, I do not think you will be left without a space (this is a populated area and that is... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
25 March 2013

Thank you so much for taking the time to share your experience with us. We are delighted that you enjoyed yourself and that you found the hotel to be of great value. Our staff is something that we are very proud of, we're very happy that they went the extra mile and was able to find your wife's earring, I'm... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 February 2013

Upon checking into this hotel, Lee was very accommodating, courteous and professional. As my check in process was almost complete, a man (claiming to be a guest of the hotel) walked up behind me and demanded Lee stop what he was doing and call someone on the phone. Politely, Lee indicated he needed just a minute to finish checking me... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
25 February 2013

Thank you so much for letting us know about your experience with us. I apologize on behalf of our unruly guest but I’m glad that Lee was able to handle it in a calm and professional manner. We do have an amazing staff if I do say so myself, thank you so much for mentioning Lee and Joe, they’re definitely... More

Salisbury, Maryland
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 15 November 2012

I travel for work 100% so I stay in a lot of hotel rooms. The hotel was clean and they upgraded me (which isn't necessary, but it was nice). They serve breakfast and a light dinner at night. But what would bring me back to this hotel are the PEOPLE. They were so conscientious about making sure I was comfortable... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
19 November 2012

Thank you so much for sharing your experience. We take pride in our hotel and our staff is truly unique and all “A” players! We’re glad that you enjoyed your stay and look forward to having you come back soon! Take care until we meet again! More

Shreveport, Louisiana
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 28 October 2012

I can't say this was the best hotel I've stayed in before, but it was okay for the price. It was nice to have the kitchen and separate bedroom, but the furnishes (cabinets, vanities, bathtub) were all dated and could use a facelift. The front desk clerks were so friendly and eager to please.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
1 November 2012

Thank you so much for taking the time to let us know about your stay! We are glad that you found our staff as friendly as they truly are! The hotel was newly renovated in February of this year but we did keep some of the furniture that we felt was in good enough shape to keep. Thank you for... More

Houston, Texas
1 review
5 of 5 stars Reviewed 26 September 2012

My Family's stay at The Residence Inn was AWESOME, Erin T. the front desk manager made sure that my family was very comfortable, she was the one I made my reservation with and explained everything to me from the credit card charge to the amenities the Residence Inn would offer my family. My stay was not a business stay, it... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review
1 October 2012

Thank you so much for sharing your great experience with us here at the Residence Inn, we are so happy that you enjoyed your stay! We truly are an amazing team because we truly feel that we are all family, and it shows when we get comments like yours. Making you feel like you were in your home away from... More

 
 
Residence Inn Houston Sugar Land
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Additional Information about Residence Inn Houston Sugar Land

Also Known As:
Residence Inn Stafford
Stafford Residence Inn
Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Phone Number:
Region: United States > Texas > Stafford
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Stafford
#3 Business Hotels in Stafford
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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