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BEST WESTERN Inn & Suites Hotel Reviews, New Braunfels

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All 28 New Braunfels hotels

BEST WESTERN Inn & Suites

2.5 of 5
1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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Ranked #14 of 28 hotels in New Braunfels
3.5 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    11
    4
    9
    5
    6
Date Rating
Denton, Texas, Usa
1 review
“Worst stay ever”
1 of 5 stars Reviewed 18 June 2013 NEW

Review collected in partnership with Best Western

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Milford, Texas, Usa
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great and Clean Best Western”
5 of 5 stars Reviewed 8 June 2013

I have to rant and rave about this Best Western in New Braunfels Texas. What a wonderful property. We stayed there for just one night when we were visiting New Braunfels and San Antonio. We originally booked this property because we were Texas Tubing on the Comal River. It was really close to our destination. Right on I-35, so it... More

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
18 June 2013

Thank you for choosing to stay with our Best Western. And thank you for this great review. Everyday, my staff and I attend to each of our guests needs. I am glad to see you were very well taken care of. We would be honored to accommodate you on your next visit to our beautiful city. Thank you again. Shailesh... More

Bath, Ohio
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“It Served its Purpose”
3 of 5 stars Reviewed 30 May 2013

Typical best Western with an updated room--- Nice stay great price, good location-- outside a little worn down fairly quiet for being near highway Check in was a little later than thier stated time, but it was Memorial Day weekend

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
18 June 2013

Thank you for choosing to stay with us, and thank you for this review. I am glad to hear that your stay with us was a pleasant one. On your next stay, I would like it to be spectacular enough to get us a five star rating. Maybe we can focus more attention on your needs as a guest. Thank... More

Lafayette, La.
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Good place to for a night.”
3 of 5 stars Reviewed 26 May 2013

Stayed here on May 17, 2013. The staff was friendly and helpful and the hotel was clean and easy to get too. The room was clean but not that new looking. The beds were comfortable and the ac worked very good. However the pool was dirty and appeared to not have been cleaned for a couple of days and the... More

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
18 June 2013

Thank you for choosing to stay with us and thank you for this review. I apologize for the discrepancies with our pool area during your stay with us. We had some mechanical issues with our equipment but has all been fixed and is back to normal. I am surpprised to hear you didn't think our rooms were new. Practically everything... More

Tomball
1 review
1 helpful vote 1 helpful vote
“Texas State Visit”
4 of 5 stars Reviewed 25 April 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
11 May 2013

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Rockport, Texas, Usa
1 review
1 helpful vote 1 helpful vote
“Tired”
3 of 5 stars Reviewed 15 March 2013

It's very obvious that this place is "tired"---- doors don't close properly, including the room door! Everything had fresh paint so it looked clean, but that's all. Breakfast was a joke----cold cereal served in the lobby next to the desk. I had to step over spilled milk and cereal to check out.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for staying with us at the Best Western Inn & Suites of New Braunfels, TX. I would also like to thank you for your review of us on Tripadvisor. I am sorry to hear that you were not happy with your stay with us. Considering we have placed brand new furniture, TV's and new micro-fridges in all of... More

Richland Springs Texas
1 review
2 helpful votes 2 helpful votes
“Needed a room for stock show”
3 of 5 stars Reviewed 4 March 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes 2
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

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Corpus Christi, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Comfy Stay...”
3 of 5 stars Reviewed 28 February 2013

Being a Best Western employee I have stayed at many Best Western hotels. Yet, some look nicer then others but its the service that I say that brings them on top. Checking in with an employee rate I was treated no diffrent as to a regular guest. Kudos to Amy at front desk, she was sweet nice and very friendly... More

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for your review of us and thank you for staying us here at the Best Western Inn & Suites. I am sorry you feel that we did not treat you differently, however we strive to treat each of our guests the exact same way, with respect and courtesy. Sometimes we fall short of that and for that I... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very comfortable”
5 of 5 stars Reviewed 16 February 2013

The best Bestwestern I have ever stayed in. I booked a valentine's weekend trip as a surprise for my husband and I and was very impressed with this hotel. We stayed in a room with a whirlpool tub and it was exactly as I imagined. Big tub fit for two and the staff was pleasent. The breakfast was great. There... More

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal everyday is to make sure our guests are taken care of. Regarding your concern about the mirrors in the guestroom, we have now placed two mirrors... More

Englewood
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great value, nice stay”
4 of 5 stars Reviewed 16 February 2013

We read the previous reviews, looked up the rates and were very happy with both. The property in the midst of a complete make over and is already better than most places you can stay. Staff was very courteous and the rooms were clean and comfortable. Would stay here again.

Was this review helpful? Yes 1
BestWesternNB, Manager at BEST WESTERN Inn & Suites, responded to this review
25 April 2013

Thank you for your review of our location in New Braunfels, TX. I am pleased to hear that your stay with us was a positive one. We are almost at the tail end of our renovation and should be done here soon. We now have brand new furniture as well as LCD tv's in all of our rooms. We have... More

 
 
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BEST WESTERN Inn & Suites
3.5 of 5 stars 35 reviews
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Additional Information about BEST WESTERN Inn & Suites

Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 28 hotels in New Braunfels
Price Range: €
Hotel Class:2.5 star (2.5*)
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BEST WESTERN Inn & Suites
1493 IH 35 N. at Exit 190a
New Braunfels, TX 78130
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