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Iberostar Suites Hotel Jardin del Sol

4.0 of 5
C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Majorca, Spain
Hotel amenities
Ranked #2 of 35 hotels in Santa Ponsa
4.0 of 5 stars 311 Reviews
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311 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Senior suite(7)
  • Dining room(5)
  • Reception staff(4)
  • Mini bar(4)
  • Buffet style(4)
  • Pool area(4)
  • Really good(3)
  • Separate bedroom(3)
  • Main building(3)
Traveller rating
    160
    78
    32
    25
    16
Only show reviews for Family (27) | Couples (188) | Business (2)
Date Rating
helmutscin901
Frankfurt, Germany
1 review
4 helpful votes
1 of 5 stars Reviewed 4 February 2012
4
people found this review helpful

We have nothing bad to say for hotel and we like the brand but I still do not understand why a member of receptions had to come to our room and ask us to stop our music and we made the valoum very much more quiet and again he comes back and ask us stop stop stop the music and... More

Was this review helpful? Yes
IberostarHoteles, Online Reputation Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review
6 February 2012

Dear guest, Thank you for taking the time to send your review of your stay at Iberostar Suites Hotel Jar din del Sol Please receive our most sincere apologies for mailing to meet your expectations, we are profoundly sad to lose a repeating guest. I would however like to inform you that the only reason that the receptionist could have... More

Les D
Melksham, United Kingdom
2 reviews
4 helpful votes
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

not having been "upmarket" before, my wife and I enjoyed our stay so much, we have booked into another Iberostar hotel in C'an Picafort, north Majorca, for 2012, all inclusive this time. We just could not fault the hotel or its very attentive staff. Rooms cleaned daily, restaurant staff remembering what your choice of drinks are for meal times. I... More

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2009jillyb
Borehamwood, United Kingdom
Reviewer
4 reviews
10 helpful votes
5 of 5 stars Reviewed 5 January 2012
7
people found this review helpful

Stayed at this hotel Sept 2011. The service was incredible from all the staff especially bar and waiting staff in the outside pool area. Being an adult only hotel made all the difference, no children in the pool!! More

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Claire W
London, United Kingdom
1 review
9 helpful votes
2 of 5 stars Reviewed 7 November 2011
9
people found this review helpful

We pushed the boat out for a special holiday in Santa Ponsa and although we did enjoy it overall,there were certainly areas that should have been better. The setting of this hotel is lovely and the views spectacular but I feel the staff could do with a bit more training on customer care. Once we were kept waiting for 3-4... More

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IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Suites Hotel Jardin del Sol, responded to this review
11 November 2011

Dear Claire, First of all, I would like you accept my sincere apologies regarding the events concerning the visit of your nephews. We understand your point of view and perhaps we should have been more flexible, but we would like you understand that other clients could have been offended, so we had to adopt this position. On the other hand,... More

dracmos
uk
Senior Reviewer
6 reviews
17 helpful votes
4 of 5 stars Reviewed 6 November 2011
3
people found this review helpful

Stayed here for a week at the end of the season. Beware we were told that there would be entertainment but there wasn't. Room was excellent although we had a small kitchen area there was no kettle which meant hiring one. You also pay for the use of the safe. Outside pool was cold and inside pool wasn't much warmer.... More

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IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Suites Hotel Jardin del Sol, responded to this review
24 November 2011

Dear Guest, Thank you very much for your nice comments about your stay in Iberostar Jardin del Sol Suites. We are delighted to know that you liked the room. We really take care about our guest’s needs and desires, being our main purpose making you feel well assisted. In addition, we are especially pleased to hear that you enjoyed the... More

Oliver03
Bristol, England
Contributor
14 reviews
11 helpful votes
4 of 5 stars Reviewed 3 November 2011
3
people found this review helpful

Booked through Expedia on a special offer rate for a suite so expectations were not that high based on price. The suite was excellent with shower, spa bath, the biggest bed I have ever seen in a Hotel outside of Dubai, comfortable lounge area and balconly overlooking the pool and sea and full buffet breakfast included. The room was kept... More

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IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Suites Hotel Jardin del Sol, responded to this review
4 November 2011

Dear Olivier, Thank you for taking the time to share your experience at Iberostar Suites Hotel Jardín del Sol with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff. We assure you that we will continue working to improve your next experience with us. Yours sincerely, Online Experience Manager, Iberostar More

PETER186368
Llanymynech, United Kingdom
Reviewer
5 reviews
7 helpful votes
5 of 5 stars Reviewed 3 November 2011
5
people found this review helpful

Just returned from a week at the Jardin del Sol. We have enjoyed many foreign holidays over the last 48 years.This was certainly up there with the best! The Reception staff were brilliant! We actually sat down to check in.This was so comfortable and friendly like they really cared.The promo suit was absolutely amazing. The food and service throughout were... More

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IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Suites Hotel Jardin del Sol, responded to this review
4 November 2011

Dear Peter, We would like to thank you for taking the time to comment on your stay with us and for your positive feedback on our service. We will continue working to improve our services following your comments and would have pleasure in welcoming you again in the future. Yours sincerely, Online Experience Manager, Iberostar More

rach_888
leeds
Contributor
12 reviews
10 helpful votes
3 of 5 stars Reviewed 29 October 2011
4
people found this review helpful

Very unusual layout. Stayed in 2 block. One lift broken sometime took up to ten mins to exit hotel due to very slow lift. Thought reception was slow.didnt exhibit the top class service it promises in the company brochure that was displayed in rooms. On check out reception was slow and unprofessional. The web site also promises wifi 'in all... More

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beezy60
bonnyrigg
1 review
3 helpful votes
3 of 5 stars Reviewed 25 October 2011
3
people found this review helpful

just back from hotel when we arrived at 3.30 we asked for something to eat but were told kitchen shut at 3pm.we had to change rooms as the one we first got was on the ground floor and the view was a road and some trees..where do i start with the food the same menu for lunch every day and... More

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IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Suites Hotel Jardin del Sol, responded to this review
28 October 2011

Dear beezy, Thank you for taking the time to share your experience at Iberostar Suites Hotel Jardin del Sol with us. We are sorry to hear that your stay with us did not meet your expectations. With regards to your comment, please note that at Iberostar we pride ourselves in offering different types of rooms. However, in booking process we... More

MrMojoRisin_10
Atherstone, United Kingdom
Senior Reviewer
7 reviews
5 helpful votes
3 of 5 stars Reviewed 24 October 2011
3
people found this review helpful

My girlfriend and I stayed at the Jardin del Sol in October 2011. When we arrived, we were greeted with a smile, good so far. When we were given our room key, we were told that the room was very beautiful and quiet. Our room was on the ground floor facing the garden NOT the sea. The room they had... More

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Iberostar Suites Hotel Jardin del Sol Also Known As

  • Iberostar Jardin Del Sol
  • Jardin Del Sol
  • Iberostar Santa Ponsa
  • Jardin Sol Santa Ponsa
  • Jardin Del Sol Majorca
Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Majorca, Spain

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