Stay was ok. I wasn't there very long but glad the pool was open until 11 pm for my children. However I had trouble getting towels. The woman at the front desk was rude. I asked for towels, as we had used our room towels for the pool. She looked at me crazy when I asked for more and said... More

My stay was for 2 nights as part of a small birdwatching group. This hotel is well situated to be close to the airport and is on a busy street so any shopping/dining needs a person would have are convenient. Hotel is gracious in offering its own shuttle van to the airport, if needed. The property is ready for renovation... More

We were "distressed" airline customers and were put up in this hotel for one night. Although it is a little rundown the service was very friendly and accommodating. Quick pick up from the airport and free shuttle to restaurants etc. The pool and hot tub were nice. We left too early in the am. to enjoy breakfast but the rest... More

A good choice close to the airport at a fair price. Don´t expect luxury but the hotek is indeed well mantained. Good complimentary breakfast.Very close to the airport and in fornt of La Plaza Mall which is the biggest one at Mcallen base on what I was told.

I can say this hotel provide average service for the chain HI, nothing extraordinary, nothing really bad, I can say the room was ok but a new refurbishment to the whole facility would be appreciated, I used the fitness center the only complaint was that there was not cups for water, other thing I consider can be improved is the... More

Candlewood Suites in Plano is my home away from home. The staff is incredibly friendly and helpful and the facility is impeccably clean. Love the neighborhood too - quiet and and convenient with very nice restaurants and shops nearby.

Had another business trip to McAllen and we all used the Holiday Inn Express again. As always, nice friendly service, good clean room, and at an great price. The only issue with this trip was that the hotel keys kept "un-learning" our doors so we had to visit the desk a few times to get them reset. But not a... More

Check in at this location is slow due to slow employees at front desk. I gave them my credit card and they asked me "name please", I told them I already told you and plus it is on my card. Then my room preferences (not guaranteed, I understand) were not honored, actually the opposite. Was put in a smoking room... More

We had to move rooms due to a dirty bathroom. The new room we switched was in the second building. The banquet hall was in that building. I complained do to loud music. The response Sylvia (the front desk receptionist) gave was they have it rented until 12am..... Or you can change rooms @ 10:00 pm. We are here working...... More