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All 53 Lubbock hotels

Extended Stay America - Lubbock - Southwest

2.0 of 5
4802 South Loop 289, Lubbock, TX 79414
Hotel amenities
Extended Stay America - Lubbock - Southwest
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52%
Ranked #22 of 53 hotels in Lubbock
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21 reviews from our community

    Trip type
Traveller rating
    7
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Date Rating
1 review
4 of 5 stars Reviewed 12 June 2013 NEW via mobile

We made it in from out of town early. We didn't know what time was check in.we stop by the hotel.when we walked into the hotel the cashier was sitting in a corner counting his money. He didn't get up when we walked in or he didn't speak. He treated us like we were bothering him.my husband asked if he... More

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Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review
14 June 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not given the customer service you deserve, and that you had a issue with the drain in your bathtub. As this hotel’s manager, I can assure you that I have reviewed with our entire team, the importance of providing... More

Alexandria, Virginia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 June 2013

The room was tidy, clean, pleasant, and comfortable. It had the amenities I needed: reasonably fast wireless Internet (good enough for mediocre dual-video Skype conversation), coffee maker, refrigerator, and microwave. Staff was friendly and helpful. Stayed two nights.

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See 3 more reviews by Kim Y for Lubbock
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review
6 June 2013

Kim - Thank you for taking the time to write a review of our property. I am glad to read that you were pleased with your stay at our location. The staff and I work really hard to provide all of our guests with great amenities and customer service. I am so glad we were able to do this for... More

Cottage Grove, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 20 May 2013

Extended Stay America in Lubbock, TX was the worst hotel we have ever stayed at. We would never recommend it or stay at it again. It was filthy dirty, the blankets were dirty on the beds, it was supposed to be none smoking and it wasn't. It smelled so bad of cigarette smoke. We didn't get any housekeeping and we... More

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Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review
23 May 2013

Heather - Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not satisfactory. As this hotel’s manager, I can assure you that I have gone over your comments and talked to each person of our staff to... More

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2 of 5 stars Reviewed 17 May 2013

Booked 3 "studio" rooms via Expedia (so were flying blind). Rooms cost $110 plus tax. For this area, that much can buy a decent room. The rooms have not been cleaned well for some time. My shoes felt sticky on the kitchenette floor (which also looked filthy). My sister-in-law actually cleaned hers with hotel towels and dish soap. Towels were... More

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Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review
20 May 2013

Jimmy - Thank you for taking the time to write a review of your stay. The level of cleanliness you found in your room is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take the required steps to make sure your experience is not repeated. Thank you very much for... More

Greenville, Mississippi
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 27 March 2013

The staff at this hotel are extremely helpful and nice. Brandon does more than I have ever seen a manager do and will help you with any request. The rooms are extremely nice as the beds are new and the tvs are flatscreens. The hallways are very clean and the trashrooms are even cleaned out regularly. The breakfast is always... More

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DFWCC, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
28 March 2013

Thank you for your great review of our property. I'm so pleased to hear that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Azle, Texas
1 review
5 of 5 stars Reviewed 24 February 2013

I have been in a wheekchair for over forty years and have had some awful experiances, through the years with so called "handicapped romms". I guess that is why I was so impressed with the Extended Stay America in Lubbock. From the first phone call for reservations until we checked out the staff was friendly and helpful. The handicapped parking... More

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bbrauss, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
25 February 2013

Thank you for your great review of our property. I'm so pleased to hear that you were happy with your accommodations. We work really hard to be your home away from home. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Lubbock, tx
1 review
5 of 5 stars Reviewed 23 January 2013

This has been a great place to rest my head at night. I've been here for 6 months on business so I've learned the place pretty well. Brandon, Jason and the rest of the crew were always friendly and quick to answer any question or fix any problems. I'm about to go on my next travel job and the first... More

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bbrauss, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
25 January 2013

Thank you for your great review of our property. I'm so pleased to hear that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Lubbock, Texas
1 review
5 of 5 stars Reviewed 20 December 2012

I am currently staying here now and have been for almost just about a month going on two Extended Stay is a great hotel for long term stay. The location is nice everything is pretty much right here close to us, the staff members are all pleasant morning or night,you can always expect a warm welcome and good conversation when... More

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bbrauss, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
21 December 2012

Thank you for your great review of our property. It's great to hear that we feel like family to you, We try our best to be your home away from home. I will show this review to my employees and thank them personally. Thank you again for sharing your experience with us. We look forward to welcoming you back in... More

Bonifay, Florida, United States
1 review
5 of 5 stars Reviewed 20 December 2012

I have to say that my stay here in Extended Stay America in Lubbock has been the best so far! The people here are very friendly and takes care of you when needed. I enjoy the fact that pets can stay here as well. I have been here for the past 2 months and the people feel like family too... More

Was this review helpful? Yes
bbrauss, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
21 December 2012

Thank you for your great review of our property. It's great to hear that we feel like family to you, We try our best to be your home away from home. I am really sorry we did not have a pool but thank you for giving us the opportunity to be your home away from home. Thank you again for... More

Amarillo, Texas
1 review
5 of 5 stars Reviewed 5 October 2012

I have been traveling to LBB monthly for almost a year, originally staying at Hotel X ... a favorite for years, because ot reasonable rates & hot breakfast. But when Hotel X increased its rate 10% each month for 3 months in a row, they exceeded my budget. The next month I tried Hotel Y which was more reasonable +... More

Was this review helpful? Yes
bbrauss, Manager at Extended Stay America - Lubbock - Southwest, responded to this review
12 October 2012

"Exactly what I need" Thank you for your recent review of your stay. I sincerely apologize that our event rates put you at a hardship.Thank you again for providing us with your feedback. I hope that you will contact me directly, at LUB@extendedstay.com, should you wish to discuss this further. We love that we have become your home away from... More

 
 
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Additional Information about Extended Stay America - Lubbock - Southwest

Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock
Address: 4802 South Loop 289, Lubbock, TX 79414
Region: United States > Texas > Lubbock
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#5 Best Value Hotels in Lubbock
#9 Business Hotels in Lubbock
Price Range:
Hotel Class:2 star (2*)
Reservation Options:
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