after driving 12 plus hours from vail colorado we arrived after dark at the embassy suites just before the driving rain set in. the inside dinning and setting area is plush with a tropical feel. on line i had put in the day before we arrived as the night of the reservation but the host took care of my mistake... More

This is the old style Embassy Suites with the fountain, ponds and unique architecture. I love this kind. I have stayed in many of the newer Embassy's but they just feel like any other hotel. This type is my favorite. It is a little smaller (only 3 stories) but has a great feel to it. The staff were all great,... More

When we walked into the lobby we were immediately greeted by two staff members. We were asked what brought us to Lubbock and I explained the my Dad was in the hospital. When we went up to our room after the Managers Reception there was a basket of water and snacks and a very nice handwritten note signed by the... More

This is the absolute definition of hotel perfection!!! From the moment you arrive to check in until you check out, this staff truly sees to your every need. The front desk is second to none, I had an injured foot and every day I was checked on and asked if I needed anything to make me more comfortable. This extended... More

On May 3 I booked 2 rooms by phone for check-in May 5, check-out May 6. I was not told about the 48 hour cancellation policy over the phone when I booked, nor that I was booking within the cancellation policy timeframe. I was on the road for business, and did not have the opportunity to check my email until... More

I stayed here last week while in town for my father's funeral. Not only was the drive up check in process easy, the welcome basket with a note of sympathy from the staff was very much appreciated and unexpected. The rooms were clean and well appointed. The hotel restaurant was very good. Even the sofa bed my son slept on... More

For a mid priced hotel, this is one of the most impressive that I have stayed at. The management and staff run it like a 5 star resort always there to attend to your needs. Very clean rooms, great complimentary breakfast and cocktail hour, and pleasant atmosphere. I would definitely reccommend!!

Stayed here several times recently, the staff is very welcoming. One shout out to Steven K at the front of the house. He worked with me to find a last minute reservation in St Louis for the next day. There was a convention in town and everyone was booked. I am a Marriott Platinum and they would not honor their... More

This is a great hotel and I would recommend this place to anyone! The staff was extremely friendly and went above and beyond to ensure that I was comfortable and had everything that I needed. The breakfast is a wonderful addition to an already pleasant and relaxing atmosphere. You will not be disappointed with this place! Great location! You will... More