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Homewood Suites by Hilton Lubbock

3.0 of 5
5320 West Loop 289, Lubbock, TX 79424
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Homewood Suites by Hilton Lubbock
Ranked #4 of 53 hotels in Lubbock
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126 reviews from our community

    Trip type
Traveller rating
    85
    20
    9
    6
    6
Date Rating
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2013

I have stayed at hundreds of hotels around the world, and the Lubbock Homewood Suites is in the top 1% as far as service excellence. Also, the physical facility is superbly maintained, spotlessly clean, and in outstanding condition. The food quality is outstanding. I have stayed at this hotel many times, and this level of excellence is consistent throughout every... More

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
21 May 2013

Thank you for your review! We strive to make sure that all of our guests have a memorable experience. I will let all departments to keep up the great work! We will see you next time you are in town! Thank you, Juli King More

New Windsor, United States
1 review
5 of 5 stars Reviewed 7 May 2013

This was a great place to stay. The amenities and the service were top notch as was the value. The meals served were very good. All the staff were friendly and helpful. Chris, the chef was charming and a lot of fun.

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
15 May 2013

We all take pride in what we do for our guests and it is nice to hear that you had an awesome experience with us! Hope to see you soon! Thank you, Juli King More

Canadian, TX, United States
1 review
5 of 5 stars Reviewed 6 May 2013

This was hands down the best place ever! My wife and I drove 4 hours to get to it and have a date weekend and it was awesome! Clean, pretty, not cheap but I don't mind spending more money when the service is outstanding. The highlight was the breakfast, great, funny cook and awesome food. I can't wait to go... More

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
15 May 2013

Thank you for choosing to stay with us for your weekend getaway! Chef Chris is an awesome guy and I will tell him to keep the jokes coming! We will see y'all next time you are in the area! Thank you, Juli King More

Lubbocl, United States
1 review
5 of 5 stars Reviewed 2 May 2013

The hotel provide an overall great stay regardless if it is business or personal travel. The breakfast is outstanding with a real onsite chef to cook to order and help provide a wonderful start to your day. Rooms are clean, quiet and the location is great to access anywhere in Lubbock. The one Hotel I would recommend based on every... More

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
15 May 2013

We are so happy that you enjoyed your stay with us! I will definitely pass on to both Chef Chris and housekeeping to keep up the great work! Thank you, Juli King More

Austin, United States
1 review
1 of 5 stars Reviewed 1 May 2013

I am disguisted and humilated at the poor service of the evening desk clerk who initially took my reservations over the phone directly to the hotel clerk for a non-smoking king room and when I arrived I was told that my room was not available and the only room available was a smoking queen. I explained I have asthma and... More

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
15 May 2013

Thank you for your review we are always looking for ways to better our guest experience. I want to apologize for the room that you were placed in for your stay. We would love to have you back with us when you are back in the area to prove that we do offer great service to our guests. Thank you,... More

A TripAdvisor Member
5 of 5 stars Reviewed 29 April 2013

I love staying at this hotel. The hotel is located very close to my meetings, and the mall. The staff are very friendly and fun. I enjoy the breakfast, members of their staff are always welcoming making sure you have what you need. One time they ask why I was only having coffee and I explained that I could not... More

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Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
7 May 2013

It is very nice to hear that you had a great stay with us! We do everything we can to accommodate our guests the best we can and I am pleased that we did this for you during your stay. I will let my breakfast and welcome home reception staff know that they are doing an awesome job! Juli King,... More

Yellow Springs, Ohio
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 April 2013

OK, despite the fact that it took me a little bit to figure out how to get to it, it was a very nice place. Its location is odd (next to a Chuck E.Cheese's) but I was never bothered by traffic noise. It is very close to a movie theater and a mall which was convenient. The room was clean... More

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Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
7 May 2013

I appreciate your comments regarding our hotel, the staff, and our guest room suites. We strive to make sure that each guest is taken care of and they feel at home. We look forward to seeing you on your next visit! Juli King, Front Office Manager More

Carlsbad, New Mexico
1 review
2 of 5 stars Reviewed 20 April 2013

torn sheers on windows in bedroom and living room,stains on chair, duvet cover looks like someone played jump rope with it-very wrinkled. bedskirt wrinkled. At check in,attendant too busy on personal call to care about helping us. breakfast typical and okay. Not a typical Hilton property.

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Michelle T, Manager at Homewood Suites by Hilton Lubbock, responded to this review
30 April 2013

Thank you for taking the time to write a review about your recent stay with us at our hotel. We appreciate your feedback and apologize for the condition of your guest suite. We hope to have another opportunity to serve you if your travels bring you back to the area. More

1 review
5 of 5 stars Reviewed 20 April 2013 via mobile

Love these hotels & stay in them when ever I travel. Had same tv remote problem but quickly fixed. In room coffee is awful! Maybe look at changing brands. I love most coffee but couldn't drink this one!

Was this review helpful? Yes
Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
7 May 2013

I am really happy that you had a great experience other than the coffee. I will definitely look into the coffee and ensure that we are offering the best quality to our guests. We will see you next time you are in Lubbock! Juli King, Front Office Manager More

midland, United States
1 review
5 of 5 stars Reviewed 17 April 2013

Was greeted with a smile. Check in was fast, easy. Room was clean and comfortable. Overall facility was warm, welcoming and very clean. Batteries went out on the remote controll and they were replaced immediatley. I would highly recommend this facilty and would stay there again in the future.

Was this review helpful? Yes

Review collected in partnership with Homewood Suites by Hilton

Juliann K, Front Office Manager at Homewood Suites by Hilton Lubbock, responded to this review
18 April 2013

Thank you for your review! I am so glad that we were able to get your remote up and running in a timely manner and I will definitely let housekeeping know about the great job they did in your room! We hope to see you next time you are in Lubbock! Juli King, Front Office Manager More

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Additional Information about Homewood Suites by Hilton Lubbock

Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Homewood Suites By Hilton Lubbock Hotel
Hilton Lubbock
Homewood Suites Lubbock
Homewood Lubbock
Lubbock Homewood
Lubbock Hilton
Lubbock Homewood Suites
Address: 5320 West Loop 289, Lubbock, TX 79424
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Lubbock
#9 Family Hotels in Lubbock
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 
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Homewood Suites by Hilton Lubbock
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