The Crowne Plaza in the Greenspoint area of Houston was very nice. The staff is very friendly and helpful, the restaurant on property was very good, the rooms are large, clean and comfortable, and their swimming pool is beautiful with waterfalls everywhere. This property is near the airport and accessible to everything. I would recommend this hotel to other travelers.
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Howdy Ms Sherri,
Your comments touched on many of the strengths we feel we have here at the Greenspoint hotel. I am delighted that you took the time to post a review and let us know we took good care of you. Have a happy new year and I wish you the best in your travels—come see us again. --...
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I chose this hotel based on the fact that the manager takes the time to respond to every single tripadvisor review whether its good or bad. To me that is important. If he takes the extra time to do that, then he really cares what we think about his hotel and consider what we need. The hotel is very close...
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Dear bubblesrn07,
Yes, I respond to each review because if you take the time to write it, we are honored to reply. As you said, providing quality, caring service to our guests is what we love to do and we are continually trying to get better. I highlighted your comments and posted them on the front office employee bulletin board....
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Stayed here for 2 nights in December on business. I found the staff very helpful, the rooms clean and comfortable and the food and drink were top notch. Would be pleased to stay again or recommend to other travellers.
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Hi Katharine13,
your thoughtful comments were the feature item in our hotel newsletter this week. Thank you and I am glad you were pleased with our service. Hope to see you again soon. -- Neal Stevens, Manager on Duty
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Stayed here one night with my family during an overnight layover. The room was nicely appointed, clean and very comfortable bed. The hotel appear to be attempting the boutique look with it's check in desk, which is really a small desk off to the side. You're a Crowne PLaza, not some Phillipe Stark designed hotel, get a proper check in...
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Hello freqtraveler,
As one of TripAdvisor’s Senior Reviewers, we take your observations and comments seriously. The big, traditional front desks were created more than a century ago when hotels looked for a way to secure customers' cash. Our guest-friendly front desk pods are designed to allow our guests to feel connected with our front desk agents for the best experience...
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I'm a flight attendant and our class was held in Houston. We stayed at the Crowne and were treated very well. Neal and his crew are first class. Not only did they make us feel at home, their professionalism and extensive courtesy were inspiring to us who are preparing to serve passengers in our career. The rooms are cleaned well...
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Dear United 1005,
I am glad to hear that our hotel could provide the excellent service you and your classmates deserve. Your training regime was very demanding and it’s up to us to make you feel comfortable and relaxed when you are in our hotel. That’s a job we enjoy doing—thank you for the great feedback and congrats on your...
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I was stationed at this hotel for six weeks for a training session. Therefore I do not remember the checkin process, but without a doubt, the level of service I was givin by the staff of this hotel on a daily basis was terrific. They knew me by name, they always smiled and greeted me when they saw me, and...
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Hello Gus,
Good to hear from you. We loved hosting you and your group while you completed your training; it was our pleasure to help in any way we could. Thanks for being so nice and posting a review--I know you are super busy with your new career. I hope to see you the next time you are in Houston....
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Excellent service. Recommended for business and personal travel. Staff are friendly and helpful. Gym and outdoor pool a bonus. Stayed in November for a business. Will stay again for sure. Thank you for your professionalism and excellent customer service.
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Dear 007,
Best. Review. Ever. Many thanks and come see us again! -- Neal Stevens, Manager on Duty
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This was a quick stopover before an international flight, and once again returning from that destination. Both times the staff at the front desk were pleasant to deal with. The second time, the first room had an annoying buzzing sound coming from the vent, and the room was changed quickly and without fuss.
Since this was just a clean place...
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Hello RCK,
We are very happy to read your review and find that you enjoyed staying in our hotel. Looks like you are a senior reviewer with a lot of “helpful” votes, so please accept our sincere gratitude for your remarks about our pleasant staff and comfortable beds. I hope to greet you the next time you are in Houston....
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my stay was an oasis,quality service and excellence food
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Mr. Roscoe,
Your review was short and sweet—thanks for taking the time to post it, my friend. Best wishes in your travels. -- Neal Stevens, Manager on Duty
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Got a great deal on priceline for a 1-night stay near airport ($24 cab ride w/o tip). 1am check-in was swift and friendly, much appreciated. Noon check out the same. Room well appointed with lots of space, storage, electrical and desk outlets. Nice flat screen TV, comfortable bed, good a/c. Hairdryer, coffee maker, good lighting/mirrors in room and bath, radio...
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Hello Ms. Velvalee,
Let me thank you for the many thoughtful remarks about our front desk staff and room appointments. I am glad you were pleased and I appreciate your candor regarding your room condition. The room you described does not match our standards and that concerns us. This review has been passed to housekeeping, we can and will do...
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106 Reviews
221 Reviews
