The staff in the reception makes this hotel to what it is. They was helpful, and assist me with all my requests. And I had 4 - 5 requests the last week I was staying on the hotel. The bathroom sink was clogged, the maintenance staff didn't finished their job, I called for roomservice etc. And every single time the... More

The hotel was easy to get to, near to all the places we needed to go, and very user friendly. The staff went out of their way to make the experience excellent. Henry and the front desk in particular and Aurelia there as well helped in areas that we desired help. So all in all I would recommend this hotel... More

From the minute my friend and I walked in the door at the hotel, we were treated extremely well. Our room was very nice and the beds were soooooo comfortable. Breakfast was delicious! I want to give a special thank you to Henry and Rita for being so kind. It's nice to see smiling faces! We felt "at home" during... More

I have stayed at this hotel one week a month for the last 3 years. On April 22, showed up around 6pm and was told they only had rooms near the pool available. Since I have stayed in these once, they have also uninvited critters (cockroaches) so I refused to stay in these and the manager suggested a room on... More

We stayed at the Crowne Plaza Brookhollow in Houston, TX, for two nights, April 19 and 20, 2012, and stayed in a King mini suite. The building is older and shows the normal wear and tear that time brings on, but it was clean, the bed comfortable and the room much larger than we expected. The price per night was... More

The staff is very friendly and helpful. Rita Washington helped to take care of a mistake that happened with the central booking office and was very kind. After my long day of travel it was helpful to have her take care of me. The room service was fast as well. That was helpful too as my flight was delayed and... More

The hotel is well located. It's easy enough to get to even in Houston traffic. The parking lot is large enough. If there was a problem there, it would be an apparent lack of outside security cameras. The hotel staff is quite friendly and appear anxious to be of service to the guests. The rooms are large and clean. It... More

The GPS in my rental failed and with every phone call to the hotel, before I arrived and while I stayed but needed help, the staff was superb. They guided me and took care of me. The room was clean and spacious and the restaurant service at the bar in the evening (and at lunch) was very attentive and good... More

I travel 90% of the time for business which means that I will be staying in hotels every week. My territory is the central US wlhich includes Texas. I recently stayed at Crown Plaza Brookhollow and was very iompressed with the way they take care of their customers. Manager Henry Strait was one of the most plesent and professional managers... More