Delayed flight from Chicago landed at 12.50am , so I called the doubletree to arrange a shuttle as I knew the service stopped at 1. They sent a driver immediately but the baggage carousel then broke down causing me to spend another hour waiting for my baggage ( which actually didn't even arrive as AA lost it!). During this time,... More

the lighting was terrrible in our room (room 222) also, there were not enough outlets to plug in our cell phones, and lap top. there was dust in areas, and the throw that is at the base of the bed was full of lint, and did not seem clean- we were grossed out by it. the only good thing about... More

I have stayed many times in the hotels at Houston Intercontinental and have to say that the Doubletree is my favourite. I am not a big fan of the hotels that offer a room but no amenities. I like to have a bar or lounge to catch sports, and a decent place to eat on the property. The Doubletree has... More

Nice staff and clean rooms. I had a room near the end of the hall and the maid carts were parked there all day. It kinda bothered me that they would do that at a nice place like this but oh well. I asked for them to clean the room one day when we were out at 9:30 am but... More

The best assets of any hotel are excellent management and staff. I believe the Doubletree at Houston Intercontinental Airport has both. I feel welcome there. The staff is efficient, courteous and genuinely friendly. I am consistently greeted by name during the extremely streamlined check-in process. They go out of their way to anticipate the needs of their guests and respond... More

Based on a poor experience in April 2012 we had boycotted staying at this hotel. We recently chose to give a chance for redemption and are certainly glad we did. Our updated room was of the quality we grew to expect based on previous stays at this location. The beds are of the greatest comfort. Of greatest improvement was the... More

We arrived very late in Houston at 10PM after we diverted a route going to Honolulu . Flights going to NYC were full so we decided to take Houston before going to Honollulu. We spent one night in this hotel and it was a a very good experience. Upon arrival at the hotel, the Front Desk staff were very friendly... More

Excellent room and very good service with shuttle to airport. The staff was very helpful and polite, asked about Hilton Honors, offered warm cookie and very cordial in helping explain proximity of meeting rooms and hotel rooms. Very good service. Large rooms and very comfortable.

Hotels lobby was very large and inviting. Staff was efficient and helpful. I was not very impressed with the rooms. First room I was assigned was wrong and was in very bad shape, large scuffs on the walls stained carpet. I called to complain and was told they were "upgrading" my room because of my status with Hilton. I tried... More