My room was dirty, the bath was moldy, there were bugs everywhere (cockroaches in the bathtub); there was supposed to be a shuttle - there wasn't, which left me stranded literally on the freeway when the airport shuttle broke down; there was supposed to be a restaurant on property - it was closed; even the in-room coffeepot leaked everywhere. The... More

My husband and I spent four nights here and found the room to be clean, linens changed promptly. We could always find enough to eat on the breakfast buffet and found the gym to be small, but enough to get a decent workout. The location was great for shopping at the Galleria! The service desk people were helpful, which is... More

This was booked from Lagos, Nigeria for the OTC week in May. Didn't know what to expect. The room was really cosy, neat bed sheets, several towels and the convenience like brand new, but what struck me most was the uncanny friendly disposition of the staff members from the beginning to the end of my stay. There is a great... More

I had some nights at this location while being in HOU on a biz trip. The suites are real nice and huge. You have a frige and coffee maker and all of the room is very fancy for a HI. The lobby and breakfast room is nicelyy fancy styled - this is one of the nicest HI I have stayed... More

Booked the room using an online discount website so the name was unpublished until after purchase. Linens were unclean and even had blood stains on the sheets, faulty knobs on shower and took he water forever to get hot. Customer service was good but comfort level was very low!!!! More

We were going to be a couple hours from home at a wedding shower, and decided to book a hotel for the night. Holiday Inn took our bid, and after reading some of the reviews on here was a little concerned. We checked in very late...about 12:30 am and were greeted by a friendly front desk. As we walked into... More

This weekend we where 3 nights at this hotel, since almost all hotels in near the galleria where sold out. We choose this one since their web page says its 2miles from the Galleria and this is very far from the truth since its at least 5 to 7 miles 20 min drive. The first night, i cockroach climbed up... More

i really enjoyed my stay here at the hoilday inn southwest, the staff was excellent and they were very helpful. the reason i was in town was due to a death in my family . The two young ladies that were manager were very out going and helpful as well. i must say i was very impress with them and... More

NEVER EVER STAY AT THIS HOTEL... i stayed here on May 14, 2010 and i woke up in the middle of the night (around 2 am) and found at least THIRTY bugs crawling on my bed (room 304)... i had two beds and they were every where, they were even in the secondary bed where my 6 yr old and... More