Avoid this hotel in any circumstances! The staff made the reservation a week after I was supposed to arrive and I never got the email confirmation. Of course when I showed up, there was no reservation at my name but charged me twice. One for my stay and the other one for my no show!!! In addition, my toilet was... More

The hotel had water leak so they shutdown the hotel. I got a call 1 hour before I was going to check-in. The options given were : 1- Pick a hotel 23 miles from this for the same price or 2- pay more money/points to get a nearby hotel. I understand the emergencies happen and they might have to close... More

I have been staying at Holiday Inns (and other InterContinental Hotels Group brand hotels) frequently over the last 3 years, and this is the first time I have been disappointed. In fact, I have stayed at this location previously and was pleased with it. This trip, I was disappointed to find this location has deteriorated. The service was mediocre, the... More

Outside pool was green, inside heated pool and spa was not heated, the ice maker on the 1st floor did not work, Had to go get clean towels the 2nd day, the 3rd day the room still had not been cleaned so had to call front desk and ask for housekeeping. The room smelled like rotten feet. The onsite restaurant... More

My room was dirty, the bath was moldy, there were bugs everywhere (cockroaches in the bathtub); there was supposed to be a shuttle - there wasn't, which left me stranded literally on the freeway when the airport shuttle broke down; there was supposed to be a restaurant on property - it was closed; even the in-room coffeepot leaked everywhere. The... More

My husband and I spent four nights here and found the room to be clean, linens changed promptly. We could always find enough to eat on the breakfast buffet and found the gym to be small, but enough to get a decent workout. The location was great for shopping at the Galleria! The service desk people were helpful, which is... More

This was booked from Lagos, Nigeria for the OTC week in May. Didn't know what to expect. The room was really cosy, neat bed sheets, several towels and the convenience like brand new, but what struck me most was the uncanny friendly disposition of the staff members from the beginning to the end of my stay. There is a great... More

I had some nights at this location while being in HOU on a biz trip. The suites are real nice and huge. You have a frige and coffee maker and all of the room is very fancy for a HI. The lobby and breakfast room is nicelyy fancy styled - this is one of the nicest HI I have stayed... More

Booked the room using an online discount website so the name was unpublished until after purchase. Linens were unclean and even had blood stains on the sheets, faulty knobs on shower and took he water forever to get hot. Customer service was good but comfort level was very low!!!!