Booked in this hotel for 2-nights over this past weekend. When we arrived the clerk (Kevin) told us that they just realized that prior to our arrival that they had overbooked. They had given away our hotel room that we booked on one of their vendor sites. They indicated that it was not their fault but the vendors. They would... More

I stayed here for two weeks late September through early October 2011. Rooms are spacious, clean, and truly like new. The staff is excellent and very professional. Continental breakfast was very good. Business center even includes a free printer. The shuttle runs on the hour Monday through Friday from 7 am to 9 pm, and even Saturday and Sunday 9... More

I LOve this hotel! It is different in a good way. I have been here 1 month on business and will be here 2 to 3 months more. It is clean, quiet, new looking, and has a great staff! They are alway happy to see you and to help you. Did I mention the great staff? The rooms are all... More

I have stayed at MainStay several times over the past two years, in rooms on different floors and ends of the building. The location is very convenient to the Texas Medical Center. The rooms are clean and comfortable. The staff are friendly and helpful. The continental breakfast is good. The only negative is the wifi did not work in the... More

I love this hotel and the staff there!!! They are helpful and so polite! The shuttle is available to bring you to appointments, the store, to eat, etc. The GM, Mrs Jean, Telena, Nicole, the drivers are so friendly and helpful. I will stay there every time I have to go to the Medical Center!!! They have high-speed internet, full... More

We have used this hotel for years now. We must make periodic trips to the medical facilities in Houston 3-4 times per year. This hotel is very accommodating to medical patients and their special needs. Over-the-top helpful and friendly. Rooms are clean, with kitchenettes, and there are board games and movies you can use for the evening--FREE! The shuttle to... More

I was very happy with the layout and cleanliness of our one bedroom suite. It had a comfortable king bed in the bedroom, a very nice kitchenette set-up, and a cozy sitting area/living room. However, as others have mentioned, there is no insulation and you can hear every sound around you. The two toddlers in the room above us were... More

We have stayed here several times when we are in Houston for medical reasons. It is very convenient to the Medical Center and they have a shuttle that runs even on weekends. The last two times that we have stayed here, we have had problems with the internet connection in the room. Once we get connected, the internet goes off... More

My family and I stayed there 1 night while we were visiting Rice University. Upon arrival we noticed the area looked a little scary. We checked in a little early and the staff was really nice. Most of the guests were there for the medical facilities that were close by. When we entered our suite we realized it was a... More