I stayed in this hotel from January 22-24, 2012. My sister & I were accompanying my parents as my Dad was being seen at M.D. Anderson. The hotel exceeded all of my expectations in every area. The staff at the desk were very cordial, efficient and very helpful. I only caught the name of one (Andy) and he was especially...
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Ms. J,
Thank you so much for taking the time to review us. We know your time is valuable and we take all feedback seriously. We are glad you enjoyed your trip, and happy you met Andy. We love him too.
When you stay again, we have a mattress pads available for guests who prefer softer beds.
We hope we...
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This hotel must have great managers to have such a smooth operation. Quick check in, clean rooms, full breakfast (with pancakes!), no noise and a great direction givers! Will definitely stay here on my next visit to the texas medical center!
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Thank You very much for taking the time to give us some feedback.
We could not be more pleased that you enjoyed your stay. The management team is grateful and touched that you gave us credit for your smooth stay, but we give credit to our fine staff, who are always sincere and efficient in their service.
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If you going for an event at Reliant Park, this is a good hotel. There's only one strip plaza between the hotel and Reliant. Stay here for what is close to it - Bank of America, Target, 2 grocery stores, Chipotle, Sonic, 5 Guys, Olive Garden, all right outside the hotel entrance. Beds are a bit on the hard side,...
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Sdabba,
Thank you for taking the time to review us, and provide feedback. Your time is valuable, and we appreciate it. We will be getting brand new beds this year, in the meantime, we have mattress pads available should you find yourself in a room where the bed is not to your liking. We take all feedback seriously, and know...
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Great room, convenient to medical center, good breakfast.
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Cleos Keeper,
Thank you for taking the time to communicate about your stay on Trip Advisor. We appreciate all of the feedback we receive from our guests and are grateful for your words.
Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG.
At Your Service,
Walker Valco
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Chek in clerks could not have been more friendly, making sure that we were all set up with directions to the Rice Village area for restaurants and with a validated parking pass.
Getting rooms facing away from Main Street is essential in having a quiet room with no sounds of sirens. In addition to a quieter room, you get to...
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Would highly recommend this place. Management is very friendly. Breakfast is adequate. There is shuttle available to Medical Center. Room was clean.
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Thank you very much for your review. We are glad you were comfotable while staying with us. If there is something we can do to improve our breakfast for you, please feel free to email or call, and we will do our best to make your breakfast great, instead of adequate. Thank you again for your review, it is a...
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We stay at this location when we need to go to the Medical Center nearby. The rooms are nicely sized and very comfortable. The staff is attentive. We frequently use our priority club points to get one of the rooms with the jacuzzi tub. Breakfast was typical but plentiful with some added choices like a selection of nuts to add...
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Thank you very much for taking the time to review us. Positive reviews like yours are better than almost any kind of advertisment. We have petitioned the City of houston for easier access to our lot. We are glad you like the nuts, we added them to the menu specifically for Medical Guests who were looking for something healthier.
Thanks...
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The good: friendly staff; clean large room
The bad and the Ugly: the bed was hard as a brick; the AC was by the bed and blew on us; the breakfast was terrible. The cook had apparently quit and the poor man in charge came running in with a bag of groceries. Even at that the food was of poor...
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Thank you very much for taking the time to review us.
We have a new breakfast host, mattress pads available for guests who prefer something less firm, and have our A/C units are on a regular service schedule.
Should you stay again in the future, we are happy to provide a discount for the inconvenience.
At Your Service,
Walker Valco
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The hotel employers are very friendly and work hard to please the guest. We woke up to no hot water, when I called the front desk within 5 minutes someone was at our room to help us out.
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Thank you so much for your review, we appreciate you taking the time out of your day to endorse us despite having an issue during your stay. We assure you water issues are rare at our property, and we have recently installed a second water heater to back up in case of an overload for the first one.
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I travel with my mother to the MD Anderson Cancer center. We have stayed here a total of 13 times in the past 2 years. We want to thank the staff for all their hard work and pleasant attitudes. This is a top notch hotel and the staff are all wonderful! Thank you and we recommend ya'll to everyone we...
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Ms. Jones
Thank you so much for your continued patronage. We are happy to have you stay with us during your visits to the Medical Center. Your review is about as wonderful as they get, we could not get paid advertising as good if we tried.
We look forward to seeing you again.
At Your Service,
Walker Valco
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103 Reviews
