The front desk staff were great! I love the indoor pool and hot tub. The carpet in the halls smell funny and should be replaced, but the staff made my experience a pleasant stay while I was away on business.
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This was our worst stay at holiday inn express. 1) Anything we requested was ignored and almost snubbed as if a joke. 2)Cold breakfast 3) We had food and the refrigerator did not work. 4) Air conditioner did not work 5) We asked to change rooms and the other one stunk so we sayed where we were at. 6) Its...
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Valued Guest:
We are surprised by the comments and hope you do not have us confused with another property. To help address your concerns, I have listed out responses.
1. All requests are logged daily and handled by management. We have never received feedback regarding any concerns to this extent from any guest during the week in question.
2. Holiday...
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Hotel staff is excellent Managers reception is great and complimentary my husband and I really enjoyed our stay at this location Amy ,Daniel and Teri are great they were always makig sure we had everyhting we needed during our stay we will deffinetly be back.
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Hello:
We are glad that you enjoyed our complimentary Manager's Reception with free beer, wine, and appetizers. You also remembered the names of our entire staff! So kind of you!
Please do visit us again.
Regards,
The Holiday Inn Express Team
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We stayed here a couple of days ago and we had a great time. The staff at the front desk was very helpful, they helped me print my boarding pass and even maps of nearby restaurants. The rooms were clean and adequate. I will definetly be back
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Valued Guest:
Our team was excited to read the review. We are glad that we could help with recommendations and hope to have the opportunity to serve you again!
Your in hospitality,
The Holiday Inn Express Team
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I recently visited Houston and stayed at this hotel. The staf was friendly, the rates were reasonable and the hotel even had a pool which is rare in Holiday Inn Express. In addition, the close proximity to Hobby Airport is another plus. I definitely would stay here on my next visit to Houston. Thanks so much to the staff for...
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Valued Guest:
We appreciate the kind words regarding the staff. With a longstanding staff at the hotel, we hear these comments very often and always appreciate them! If you plan to visit Houston again, be sure to try our newly upgraded suite with 37'' LCD televisions - I will provide a complimentary upgrade!
Best,
The Holiday Inn Express Team
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When I stayed here, I was looking for a relaxing and efficient place to stay for 3 nights and I have to say, it was excellent. My girlfriend and I stayed here in Auguest and the stay was comfortable and pleasant. I would highly recommend this hidden gem of a hotel in Houston.
I would highly recommend it.
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Dear Valued Guest:
We thank you for the kind words regarding the hotel. We work diligently as a team to verify that each guest stay is pleasant. Please do visit us again and let me know if you need anything in the mean time!
Best,
The Holiday Inn Express Team
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My husband and I stayed at Holiday inn near the Hobby airport this past weekend by using our reward points and paying $40.00 at night. I picked this hotel because of the indoor pool due the our last visit to Houston was rained out... What a mistake! The indoor pool was not heated, the temp must have been below 70...
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Thank you for your feedback. I am sorry that you feel that you wasted your points at our property. It is our goal to treat every PC Member with the utmost respect and support. Our indoor pool is not heated as indicated on our website due to the moderate pool temperature (70-72 degrees). That being said, we recommend using the...
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I don't normally stay at hotels like this but decided to try it for a one night stay before flying out of Hobby airport (traveling w/2 teens). I was pleasantly surprised with the customer service at check in...very polite and professional. The rooms are nothing fancy but clean. They have an indoor pool but we did not use it. The...
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Thank you for taking the time to complete a review for our hotel. We take all feedback seriously and will work to turn each stay into "5" stars. I am glad to hear about your satisfaction with our service team. We continuously strive to offer the best service in Houston. Fortunately, we have not had any issues with noise, so...
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Arrived later in the evening (after 9PM) prior to an early AM flight out of Hobby.
Desk staff was friendly, and even advised that, since they did not have a restaurant, if I wanted a late night bite, I could walk across the lot to the Sheraton-Four Points next door. Such attentiveness was appreciated, and I opted to do so...
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Our team greatly appreciates your feedback. We aim to please and feel that we accomplished our goal during your short stay. I am glad that our team member was able to recommend a close location for dining at our sister property. We invite you to return to the hotel to enjoy our new Manager's Reception Monday-Thursday nightly.
You will also...
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I arrived at the hotel and was greeted in a cheerful manner by the front desk clerk. Even though I arrived in the morning, they had rooms available and I was politely checked in. This does not appear as a rebuild, but rather an older HIX that has met the new standards of IHG and has been rebranded. I did...
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Once again, we are pleased to hear about the great service experience that you endured while visiting our property. Although rooms are sometimes not available prior to the check-in time, we strive to get each and every guest to their room as soon as possible.
You will be pleased to hear that our hotel is new and has added a...
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20 Reviews
27 Reviews
