Your review for our hotel was recently brought to my attention. I am sorry to hear that you had concerns with your room and the rest of the property. I can assure you that we have refreshed the hotel and are still working to enhance both its appearance and atmosphere. Still, I will be speaking with my staff to ensure... More

It is so rewarding to read that you had a enjoyable stay with us. The staff and I truly enjoyed your kind comments, especially about Brittany, Jessica, Jernine and our housekeeping team in general. All work extremely hard to provide a safe and comfortable environment for our guestts to enjoy. Thank you again for your review. It would be our... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay and that the front desk staff have been so sweet to you. It is our goal to provide great service to all of our guests, so I am happy we were able to do that for you!... More

Dear 904ericm Thank you so very much for your nice review of our Extended Stay Richmond property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I... More

Dear Interplanet_Janet_TR Thank you for taking the time to review your stay on September 27 , 2012 at our Extended Stay Westchase Richmond location. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know... More

Dear Lamechiao Thank you so very much for your nice review of our Extended Stay Westheimer property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation... More

Dear Hotelcritic1234 Thank you so very much for your nice review of our Extended Stay Westchase Richmond property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is... More

I received a copy of your review, and wanted to take a moment to personally respond. The room smells, toilet with the stains and the hair in the restroom you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with the manager and the staff and discussing these... More

appreciate you taking the time to write a review of your experience with us. The a/c and smell issues you described is not acceptable, and I sincerely apologize for your experience. The lack of available hair dryers, no blankets on the beds and the low water pressure are unacceptable and we will be resolving these issues. To prevent this from... More