Sales Manager Debbie Bunn has done a fantastic job providing SIII Baseball Academy's players and family with great rooms, breakfast and rates.
Debbie makes setting up room blocks quick and easy. The kids love the big hotel lobby and full service complimentary breakfast!
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Free internet and free parking, always a good thing! I've paid as much as $14 for internet and $20 for parking at other places. I like the location - easy access to a major freeway but set away from the freeway so that you don't hear all that freeway noise, which can be annoying if you're a light sleeper. I...
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Dear Alan B,
Thanks for sharing your impressions with us about the facilities and service you experienced while a guest of ours. We sincerely appreciate your comments and want to extend a hearty welcome for a return visit soon.
Sincerely,
Kenneth F. Friesen CHA
General Manager
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If you are looking for a hotel in the western part of Houston, this is a good choice. Easy access to the Katy Freeway but far enough from the road to be quiet. This hotel is only a few years old and I have stayed there 3 times. Weekend rates on priceline are under $50.
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Dear LouisianaTravelor,
Thanks for the comments regarding your impressions during your recent stay with us. We always enjoy having you with us and trust you will come back soon.
Best regards,
Kenneth Friesen CHA, General Manager
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As long as you your dealings keep you west of the 610 loop, this is a great option - near the new City Centre complex, between routes 8 and 6, near the major oil companies, and surrounded by various dining options, though very limited entertainment or culture in the area. Very clean - new feel - ample parking (free) -...
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There is a downside to Tripadvisor that shows its face occasionally - a self fulfilling prophecy, here's how it works.......................
An average hotel / service / (whatever) gets some good reviews and the Manager responds to the reviews with kind words to the reviewer and more follow, the hotel climbs the popularity ladder and then people start to choose it...
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Dear OmanRob,
Your thoughtul critique of your perceptions while a recent guest of ours indicates your experiene as a seasoned traveler. As such, they provide valuable insight into just how effective we are in preparing for your arrival and in our service delivery. I assure you we will use your remarks and those from our other high valued guests to...
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Very clean, very comfortable, great price . . . I will stay there again for sure.
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Dear luvtodive:
Many thanks for your recent stay. We'd love to have you back soon on a return visit to Houston.
At your Service,
Kenneth F. Friesen CHA
General Manager
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I had read the other reviews when selecting this hotel, but once I got there, I couldn't figure out what the big deal was. Sure, it was clean, and yes, it was quiet, but the food wasn't all that great. As far as toiletries go, just average. Service was fine. When they couldn't book me into the room I had...
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Dear Mynhitlv,
Thank you for your comments regarding your perception of your experience while a recent guest. We value all feedback from our guests as it helps our team assess the progress they are making to deliver truly remarkable service. Your observations suggest that there are certain areas that we need to focus on even harder. We'll take the challenge....
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Hotels always good on their websites, but this hotel exceeded our expectations.
1) Set back from the main road....it felt very private and peaceful.
2) Outdoor area/parking lot always very well lit
3) Clean...and I mean really clean....bathroom, linens, rugs, furnishings....immaculate for this very picky traveler.
4) Beautiful lobby and decor......I even took pictures of it. Warm, welcoming, big fireplace......
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Dear QueenKathy,
So you caught the vision of our commitment to service excellence. So thrilled you chose our property and for sharing your experiences with us. Your feedback is very heartening as it fuels our passion to strive for excellence, one guest experience at a time. Thanks for the patronage and for your most kind props.
Best regards,
Kenneth Friesen,...
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Wow-I really enjoyed this Hilton Garden Inn because the rooms, bar, food, and service was impeccable. LaLa was a big help and provided excellent customer service. This was another business trip for me and I would recommend it to any business traveller or vacationer.
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Dear Lex682,
So pleased to hear of your positive experience with us at the HGI Energy Corridor. We look forward to your return with open arms. Your comments were warming and well received by the team.
Respectfully,
Kenneth F. Friesen CHA
General Manager
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Handy for Westlake with very friendly pick-up service from Westlake. For those without hire car, the hotel has a bar and restaurant serving nice food.
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Dear LuckyLooch,
Sure do appreciate the props regarding convenience of location to Westlake. Many of our guests have commented on the ease of our transporation back and forth. We appreciate your patronage and look forward to your return.
Best regards,
Kenneth F. Friesen CHA
General Manager
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