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Hampton Inn - Brookhollow

2.5 of 5
12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn - Brookhollow
Ranked #123 of 437 hotels in Houston
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28 reviews from our community

    Trip type
Traveller rating
    11
    11
    4
    1
    1
Date Rating
Lubbock, Texas, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

Nice hotel. Staff was very friendly and accomodating. Lady at breakfast was super nice. She was from the West Texas area. We enjoyed visiting with her. Very close to several restaurants. There was a Tinseltown across the freeway. I would stay there again.

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Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
16 May 2013

Thank you for choosing the Hampton Brookhollow for your recent stay. I am glad you enjoyed your stay with us. I will be sure to share your great comments to my staff. We will be looking forward to seeing you back in Houston on your next visit. More

Uniontown, United States
1 review
5 of 5 stars Reviewed 17 April 2013

I can think of only 1 thing that wasn't exceptional about my stay, the machinery on the roof was noticeable while in operation. A different room location most likely would have resolved the issue. Other then that, the stay was far more than I expected!

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Review collected in partnership with Hampton

Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
23 April 2013

Thank you for your great review.I will be sure to share it with my staff.We are looking forward to seeing you back in Houston soon. More

Littleton, United States
1 review
3 of 5 stars Reviewed 14 April 2013

The smoke alarm started chirping at 3:00 a.m. and couldn't be fixed until 7:00 a.m. The continental breakfast was very lmiited and eating area was cramped. The a/c was very loud. The staff was friendly and courteous.

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Review collected in partnership with Hampton

Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
23 April 2013

Thank you for choosing the Hampton Inn Brookhollow for your recent stay.We are sorry you were not pleased with your stay and I assure you this is an isolated incident. We wished you would have notified us of these issues during your stay so we could have rectified them before you left. stay. We invite you to return to our... More

Beaumont, TX
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 April 2013

I stayed here for one night, and the hotel was clean, had friendly service, and had nice features (like free coffee and hot cocoa in the lobby). It is kind of an older property (I think), but it has been kept up well, and I would stay there again.

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See 3 more reviews by Gretchen J for Houston
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
12 April 2013

Thank you for the great review. I will be sure to share it with my staff.We hope to see you again soon. More

Portage, IN
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 April 2013

The lady who runs the breakfast program is worth the price of a room just by herself. I can tell she enjoys what she does. Other than that, I think $159 per night, for a hotel that's a stone's throw from the freeway, with only one restaurant in walking distance, is a bit high. Next time, I'm staying at the... More

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Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
10 April 2013

Thank you for choosing the Hampton Inn Brookhollow for your recent stay.I am glad you enjoyed our breakfast. I will be sure to pass your comments along to our breakfast attendant.We hope to see you soon. More

East Bay, CA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 March 2013 via mobile

This place is reasonable but comfortable. You get very good value. Hot breakfast is excellent, and staff warm and helpful. Pretty centrally located. Galleria and downtown are nearby. TV selection could be greater but room is clean and smells good.

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Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
26 March 2013

Thank you so much for choosing to stay with us. I am glad you enjoyed your stay. I will be sharing your review with my staff. We hope to see you again soon. More

Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 February 2013

In the Brookhollow area there are lots of conveniences & it's in a nice area of town. You have several chain restaurants & a few local. Tinseltown movie theater across the highway (it's easy to get to, just stay on the service roads). Right next door to the hotel is a BBQ restaurant. While I did not eat there it... More

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Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
12 March 2013

Dear Guest, Thank you so much for the nice comments. I am glad that you enjoyed the hotel and the staff did a great job for you. I hope we can serve you again in the near future. More

Arlington, Tx
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 February 2013

I needed a clean, centrally located basic hotel to stay in, I was pleasantly surprised to find such outstanding, friendly helpful staff - they treated my daughter and I like we were in a five star resort! Service with a smile DOES make a difference!

Was this review helpful? Yes
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
12 March 2013

Dear Guest, Thank you so much for staying with us and for the great review. I am glad that you enjoyed your stay.We hope to see you back in Houston soon. More

Swampscott
Top Contributor
95 reviews 95 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 15 February 2013

Like all Hampton Inn's, this was a very clean property was very clean. The breakfast hostess was amazing, tending to your every need, as was the hotel front desk staff. The only two issues I had were that on my last day of an 8 day stay, we had no hot water, but I am sure that was resolved quickly.... More

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See 6 more reviews by Swampscott-Traveler for Houston
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review
19 March 2013

Thanks for your review and for your kind comments about your stay.Hope to see you return again soon. More

Great Haywood Staffs
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 26 September 2012

This Hotel was First Class!The staff were extremely friendly and helpful.Spacious reception,clean as were the rooms.Wow what a breakfast! all manner of hot and cold foods plenty of choice and to top it all an extremely friendly and helpful member of staff who even served you if you wished!We would Highly recommend.

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Additional Information about Hampton Inn - Brookhollow

Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn - Brookhollow Hotel
Hampton Inn Houston
Houston Hampton Inn
Address: 12909 Northwest Freeway, Houston, TX 77040
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#73 Family Hotels in Houston
Price Range: €€
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Hampton Inn - Brookhollow
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