Karen - Your review for our hotel was recently brought to my attention. I sincerely apologize that the front desk staff was not attentive to your needs throughout your stay with us. Using your comments, I am meeting with the staff to discuss the importance of acknowledging and helping all of our guests, ensuring this type of situation does not... More

Katherine P, I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our... More

Ocean of peace, It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from... More

FanMQ, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I do appreciate the... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not able to get a Handi-cap room as reserved, lack of items on our newly Grab N Go breakfast and Keys not working. To prevent this from happening again, my team is going to be re-trained on... More

Thank you davissummer 24 for your recent review of your stay. I am sorry to hear that you did not get your room choice at check in. Unlike traditional hotels, many of our guests leave their departure date open or extend their stay at the last minute. Although we manage our hotel in such a way that is intended to... More

"Pradeep, It was very kind of you to for take the time to publish such a kind review of your stay at the Extended Stay Deluxe Houston - Med. Ctr. - Reliant Pk. - La Concha Ln.. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels,... More

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was happy to read that Jaquice was able to accommodate you; however, I was so disappointed to read the rest of your post. Please accept my most sincere apologies. Please know... More

Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Med. Ctr. - Reliant Pk. - La Concha Ln.. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We... More