Thank you so much for the nice comments about our hotel and our team members! I love reading about instances when we go above and beyond to help a guest enjoy his/her stay a little more, and this is a great example! Rachael is still fairly new to our team, so I'm delighted to see that she is on board... More

Thank you so much for the nice comments Michael! I'm glad to know you & your family enjoyed your stay with us, & I hope to see your name appear on our reservations list soon! If you have plans to come back to Houston in the near future, please make sure you let us know so we can get a... More

Hi Bill. I want to thank you for leaving your feedback about the hotel, and your recent stay with us. The hotel is actually preparing to undergo some renovations in the coming weeks, so the carpet will be brand new very soon, and the breakfast buffet you enjoyed each morning will be even better! I'm glad to hear you enjoyed... More

Thank you so much for your feedback MommyBean! It truly means a lot when someone takes the time to tell us about his/her experience at our hotel, and it's even more special when we get the opportunity to learn where we are succeeding and where we may want to focus our efforts when it comes to taking care of our... More

Hi Geoff! Thank you so much for taking the time to write a review and let people know your thoughts on our hotel. It's always good to hear feedback, and we truly appreciate when guests like you provide such valuable comments. I'm glad to know you were pleased with our Internet service! That is such a major factor when people... More

Wow Kelly! Thank you so much for taking the time to post your comments and providing us with feedback regarding your recent stay! It was wonderful getting to know you, and I'm glad to hear that you enjoyed your time with us! We are always excited to hear someone enjoyed his/her time at the hotel, but it's an even bigger... More

Thank you so much for your wonderful comments! I am beyond happy to hear that you and your family enjoyed your stay with us, and I'm even more excited to hear that our team made such a good impression on you! Please let us know if you have plans to return again! We'd love to see you again! Congrats to... More

Thank you so much for your comments about the hotel during your recent stay! I'm glad to know you were pleased with the property, and that we exceeded your expectations! I also want to thank you for acknowledging one of our team members! The team members who take care of the hotel are often overshadowed by the property itself, so... More

Dear Sir, Please accept my apologies for any inconvenience you and your family experienced during your stay with us. Honest mistakes are bound to happen on occasion, but the situation regarding your room is beyond unacceptable, and I sincerely apologize. I have spoken with the General Manager and the Executive Housekeeper to understand how this happened, and we are working... More