Dear Broncosmom I recently received a copy of your review, and wanted to take a moment to respond. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.... More

Dear Pauleast Thank you so very much for your nice review of our Extended Stay Westchase Westheimer. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation... More

DearHeadsincloud I recently received a copy of your review for my Extended Stay Westchase, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I am eager to address your particular... More

Dear 82-ag Thank you so very much for your nice review of our Extended Stay Westheimer property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation... More

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our recently renovated rooms and Grab N Go breakfast. It is also nice to hear that Jack, Bryan and the Maintenance Man(Bo) were very accommodating and made you feel at home. Thank you again for sharing your experience with us.... More

Thank you for your great review of our property. It's great to hear that Bryan and the staff were very helpful, friendly and competent. I am glad that you enjoyed the Grab N Go breakfast with the fresh fruit and coffee. Also, that all maintenance issues were taking care of immediately. Thank you for choosing Extended Stay Hotels. We hope... More

I received a copy of your review, and wanted to thank you for staying with us at Extended Stay America-Westchase-Westheimer. I'm thrilled that you enjoyed our large rooms and that our staff offered great service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

I appreciate you taking the time to write such an outstanding review of our facility here at Extended Stay America-Westchase-Westheimer. I'm so pleased to hear that enjoyed the recent renovations and the kitchens at the hotel. I also am glad to hear that the staff meet/exceeded your expectations for customer service. I am thrilled that we were able to make... More