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Residence Inn Houston by The Galleria Hotel Reviews, Houston

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Residence Inn Houston by The Galleria

3.0 of 5
2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
32 traveller photos
Ranked #143 of 437 hotels in Houston
4.0 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    27
    15
    8
    13
    2
Date Rating
Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“Nice Property”
4 of 5 stars Reviewed 15 May 2013 NEW

We enjoy staying a Residence inn properties. They are consistently roomy, and clean. This property in within walking distance to the Galleria in Houston and there are numerous upscale restaurants in the area. One big plus for this property is that they have free on site, covered parking which many of the hotels (including the nearby Courtyard) do not have.... More

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See 3 more reviews by Frogman71 for Houston
Buenos Aires, Argentina
1 review
“Excellent Hotel”
5 of 5 stars Reviewed 12 April 2013

I stayed here around 15 days and It was a great experience. All the service was excellent. The staff gave me great services. The room was really clean and confortable, and the breaksfast was very good. Also, the evening social food was really good.

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
15 April 2013

Dear CeciliaP428, Thank you for the kind review and staying with us at the Residence Inn Houston by the Galleria. It is great to hear such positive feedback about our hotel that we take such pride in. With your long term stay we are glad you enjoyed your "home away from home" and we look forward to having you return! More

Derby, England, United Kingdom
1 review
“Great location & excellent service”
5 of 5 stars Reviewed 24 March 2013

Stayed here for the Houston livestock show & rodeo. Reliant stadium approx 15 minutes car journey away. Hotel within minutes walking distance of Galleria and other food outlets. Staff gave great service. Rooms were of good standard. breakfast was of good standard. Evening social food was varied and of very good standard. Would definitely stay here again

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
27 March 2013

Dear Jack517196, Thank you for the kind review and we are glad you enjoyed your stay with us during the Houston Livestock Show and Rodeo. At the Residence Inn Houston by the Galleria we want to provide the best service to our guests and so happy to have met your standards. We do look forward to having you stay with... More

San Antonio, Texas
1 review
“Outstanding staff”
5 of 5 stars Reviewed 8 March 2013

We've stayed here twice, and were impressed both times with the outstanding staff. Very professional, and exceptionally welcoming and helpful. Galleria is half a block away. You have covered parking in this gated property, a plus in this climate, underneath the units but open to access at your convenience. Bed was very comfortable. Variety at breakfast.

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
11 March 2013

Dear TX_Traveler_369, Thank you for taking the time to write that kind review about the Residence Inn by the Galleria. We are glad to hear you had such a great experience at our hotel. The Galleria area is a great part of Houston with lots of dining and shopping and we appreciate you choosing to stay with us. We look... More

Alesund, Norway
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Quite acceptable”
3 of 5 stars Reviewed 3 March 2013

OK rooms, not new but well maintained and clean. Good size room, including a kitchen nook that I had absolutely no use for (staying one night). Took the SuperShuttle from the airport, a good deal at USD 25 for the trip. Sheltered/locked parking, if you have any use for that. I guess it is OK if you want to go... More

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
4 March 2013

Dear bjornarhuse, We thank you for taking the time to share your feedback with us! Event though your stay was short, we are glad to hear you enjoyed our facilities as well as our location. The Galleria area is one of the best places to be when in Houston, as you can walk everywhere, shop till you drop and experience... More

Venice Ca
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Substandard for a Marriott”
2 of 5 stars Reviewed 28 February 2013

This is an old facility, at least the room we stayed in was - 212. The bathroom both in size and condition would have been acceptable maybe for a very low end budget motel but at over $320 a night (including all the taxes) and being a Marriott I would have expected way better. There was only warm water (they... More

Was this review helpful? Yes 2
Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
4 March 2013

Dear Theflattireguide, Thank you for making us aware of your most recent experience here at the hotel. We sincerely apologize for the inconvenience you experienced with your room during your stay. We value and appreciate your feedback and will use this as a training tool to improve the overall experience we provide our guests. We know you have a number... More

Winnie, Texas, United States
1 review
“Dancemom”
5 of 5 stars Reviewed 16 February 2013

My daughter and I stayed there while my daughter attended a dance convention at the Galleria. It was very convenient to the Galleria. We literally drove half a block from the hotel right into the parking garage at the Galleria. The room was clean and neat. The staff was friendly and hospitable. Breakfast had great variety and plenty to choose... More

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
20 February 2013

Dear Sabrina S, Thank you for taking the time to share your experience with us. We were excited to hear you enjoyed your stay at our hotel as well as our wonderful surroundings! Our Residence Inn is only 500 ft from the Galleria which makes it very convenient and accessible at anytime. We are looking forward to seeing you again... More

Ruidoso
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Disappointing”
2 of 5 stars Reviewed 8 February 2013 via mobile

Checked in to this older motel now converted to a so called Residence Inn. Staff promptly tried to put me in a room that was for handicapped folks. Shower head would not stay up over 4 to 5 feet above the ground. Never mind the fact I made my reservation over a month earlier, staff tried to sell me on... More

Was this review helpful? Yes 1
Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
11 February 2013

Thank you for making us aware of your current experience here at the hotel. We sincerely apologize for the inconvenience you experience at the time of your arrival and with your room during your stay. We value and appreciate your feedback and will use this as a training tool to improve the overall experience we provide our guests. We know... More

Curitiba, PR
1 review
“Excellent hotel in Houston by the Galleria”
5 of 5 stars Reviewed 2 February 2013

This was my second time to the hotel. Everything was excellent again. Good breakfast, parking lot, rooms are excellent, people that work there are all the time checking if everything is ok. Really recommend it!!!!

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
4 February 2013

Dear tjamaranhao, Thank you for telling us about your great experience here at the Residence Inn Galleria. Our passion is to provide excellent guest services and satisfaction and we are touched to hear your experiences have brought you to our hotel time and again. We hope to have the pleasure of hosting you for any future visits you have to... More

Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Fantastic hotel in a great location”
5 of 5 stars Reviewed 22 January 2013 via mobile

Stayed here for a week whilst on a business trip to the USA (office in the galleria), so this hotel was seen to be convenient after having been recommended by a colleague. From start to finish the staff were more than helpful and could not do enough for you, I was surprised that the pictures of the hotel didn't really... More

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Roxanna C, General Manager at Residence Inn Houston by The Galleria, responded to this review
4 February 2013

Dear saramathers22, We are truly thankful to hear such kind words from you. Our entire team puts in 110% to create the best experience possible from start to finish for our valued guests. Our back of the house and front of the house team consistently go above and beyond to exceed expectations and will be delighted to hear the compliments... More

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Additional Information about Residence Inn Houston by The Galleria

Also Known As:
Residence Inn Houston By The Galleria Hotel
Residence Inn Houston By The Galleria Hotel Houston
Residence Inn Houston
Houston Residence Inn
Address: 2500 McCue Street, Houston, TX 77056
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#8 Onsen Hotels in Houston
#55 Family Hotels in Houston
Price Range: €€
Hotel Class:3 star (3*)
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Residence Inn Houston by The Galleria
2500 McCue Street
Houston, TX 77056
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