I booked my room through Hotwire (apparently a no no with this property) as a getaway for me and my spouse. After booking my room I called the Hotel to confirm that I had requested a Deluxe King, I was told that no I was not getting a Deluxe King but rather a Standard King, I was disappointed but figured...
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Hello Mr. B:
Thank you again for your feedback, both with us yesterday via e-mail, and now here on Tripadvisor. We are again very disappointed and extremely apologetic, as we were yesterday as well. We hope that our quick correspondence and phone conversation has shown our sincere concerns to your initial e-mails and to the situation at large.
I'm glad...
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Right next to Water Gardens. Cut across the gardens and walk north and you will be in Sundance Square.
If you go north from the hotel, it is a 10 minutes walk with a young child to Bass Performance hall.
The counter was low that my 10-year old could reach to brush her teeth.
Nothing else to say except the...
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Dear IamScubaDog,
Thank you so much for taking the time to write a review for Sheraton Fort Woth. We are pleased that you enjoyed your stay, and we hope to welcome you back soon.
Sincerely,
John Crosier
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Friendly staff, clean and cozy. Perfect location! Will stay there for all future visits to Fort Worth.
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Thank you so much for such a great review! We couldn't be happier to have you as a loyal guest here at the Sheraton. We look forward to seeing you the next time you're in Fort Worth!
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The Sheraton Fort Worth was warm and welcoming. The staff was extremely helpful and friendly. The hotel is clean and the rooms are comfortable, except the walls are paper thin. I booked two rooms this past weekend and found it very difficult to sleep at night. If someone walked passed our room, it sounded like they were inside our room....
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Thank you so much for staying with us over the weekend. I can't apologize enough for the noise issues you enduring that evening. Unfortunately, the hotel was unaware of the party beforehand, and once we found out about it, we made every effort to quiet the guests down to help salvage their stay, but these guests were unfortunately unwilling, and...
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We were at a buisness conference in Fort Worth, Texas and we had a room at the Shearton near the convention center. Very convienent to the Convention Center, within walking distance. Lobby is nice, bar is nice, however, they should have had more staff as they were very busy and only one bartender and not wait staff, however, the bartender...
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Thank you so much for staying with us here at the Sheraton Fort Worth, and for providing us with your honest feedback. We certainly take your comments seriously and are moving forward with a hotel-wide refresh in the coming months. We hope you'll give us another try again soon.
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Was in Ft Worth for three nights at a conference. The Hilton I stayed at last year was booked so I got the Sheraton. Not great, but not bad. An average stay.
Check in was fast an easy. The rooms were pretty standard in size but very well appointed. Free Wi-Fi was a definite plus. It was very close to...
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Thank you for giving us a try - I'm glad that we were able to nab you from the Hilton. Yes, we're only a hop skip and a jump away from the Fort Worth Convention Center, and a short complimentary shuttle ride away from the hottest downtown destinations. We will certainly look into the noise issues you brought up. We...
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Recently redone - still needs a few udates but overall our stay was lovely. Good room service. Nice amenities. Beautiful view of the city! Front desk was especially helpful and welcoming.
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Thank you so much for staying with us and for providing us with such flattering remarks. We hope to see you again soon!
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North (newer) may be better off, but we would recommend another hotel if noise bothers you. We were thrilled with our upgrade to a corner room, but between trains all night long and the sounds of neighbors like they were in bedroom and bathroom with us it lost its appeal. Valets were very helpful, even when super busy.
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Thank you so much for your recent stay with us! Yes, unfortunately our location does place us somewhat close to the TRE rail, but also places in a prime position just footsteps away from the Fort Worth Convention Center, Sundance Square, and other great downtown attractions. I'm glad you enjoyed your upgrade, and we certainly hope to see y ou...
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Hotel was booked solid the weekend we were there, but the staff was very attentive. Valet people were great letting us get things in and out of the car as needed. We were on the 'club' level. That was nice to be able to pick up some fruit and juice in the morning and a beer and munchies later in...
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We're extremely delighted that you enjoyed your stay with us here at the Sheraton Fort Worth, and we hope your travels will bring you back to Fort Worth again soon!
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Typically, when we travel, we stay at the very best hotels with amazing service and top notch accommodations. That is when we are going somewhere on a vacation. Sometimes it is necessary to stay in a hotel for convenience sake though, and that is how we found ourselves at the Sheraton Fort Worth. My daughters had a cheer competition at...
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Thank you so much for your honest and thorough feedback.
I certainly agree with your assessment - we are the place to be for our prime location near the Water Gardens, the Convention Center, and Sundance Square.
We are certainly moving ahead with great improvements across the hotel in the service areas your've mentioned. On the hotel side, we are...
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