The staff is very knowledgeable and expeirenced. Its proximity to downtown and Love field and the shuttle service is exceptional. It is a little outdated but that is more than made up for by the clean and sanitary condition of the whole property. It is a place that you can feel secure. You are getting good return on money spent... More

Stayed at this Crowne Plaza and it was beyond my expectations. Although the place looks like a little bit old, the rooms are very well maintained, they look like new, clean and spacious. LCD TV, digital a/c, wifi, etc. Also, the staff was always very helpful an kind to me. More

Every property has trade offs and this is no exception. The facilities are older but fairly well maintained. Rooms run to the small side but are adequate with a comfortable bed. Determine your need for heat or A/C early as the system is old and rusted and the engineer - very responsive - can give you one or the other... More

Non smoking room reeks of smoke and it's really bad when the ancient air conditioning unit is running. Very old tv, sandpaper sheets on an uncomfortable bed and shady location. The staff are so wonderful, it is a shame the hotel isn't as nice as they are. I will not stay here again. Worst night of non-sleep in a very... More

We changed our loyalty from Marriott to Priority club because Priority Club Hotel standards seem to have improved vastly with their; properties, customer service and loyalty recognition. That said ... I didn't get further than the guy on the phone who hung up on me while enquiring about a stay; in calling back I asked then to talk to a... More

The negative: My experience is that the reception desk is supposed to treat you with respect. When I handed her my booking info and requested a queen or king size bed, she replied ... Sorry you booked through Priceline, you should have confirmed through them. On Friday 12-30-11, I called the hotel personally (bc Priceline advices you have to speak... More

Nicely renovated hotel. Good service. Clean rooms. Decent location. Got a great deal on Hotwire. Would certainly stay here again. More

Every thing was very good. A older hotel but very clean and the people that work there are very helpful and polite. More

We have stayed here twice in the past two weeks, visiting a relative at the hospital. First, the bad stuff, we ordered room service on a Saturday morning, an hour later my wife calls and cancels the order. The first time, we had a king size bed, a microwave and a fridge. The second time, neither the fridge or microwave.... More