We had originally booked a couple nights at a different hotel. After one night and various issues, we stopped by the Oak Tree Lodge. We were very happy with our stay and even started an extra night! We stayed in a king room with jacuzzi and fireplace facing away from the main parkway. We stayed with our 3 and 4...
More
We stayed in room #123 this past week on the recommendation of someone who had stayed there in the past. As soon as we got in we left for dinner and a show we had scheduled so didn't give the room a good look until the next morning.
From the outside the place looks very nice and has a very...
More
Our group (SASCA) chose this location for our headquarters for the South Atlantic Shrine Association Convention. We were treated like the cream of the crop. Renee Mayo was the general manager who was the lifeline for our group. She is top notch. There for every need and every thing that we asked of her. Our rooms were very nice. The...
More
Thank you so much for taking the time to write such nice comments! We just enjoy your group so much...you all are such a bright, fun bunch of folks doing great things for the children. Renee is pretty special to us too, and I'm glad you had the pleasure of dealing with her. Hopefully you all will have the chance...
More
Pros: The hotel is in a great location. The entire staff was very friendly and helpful. They have a pool attendant at the pool at all times, which is great b/c some of the kids can get carried away and reckless on the slide! I'm not sure of her name but the pool attendant was very friendly and nice (@...
More
Thank you for taking the time to write a response. We are glad you had the opportunity to enjoy the pool. It is one of the best pools in the area for sure! As for the temperature, we certainly apologize for the cool water, but these cool mountain evenings are no match for any pool heater. Tell your girls to...
More
This hotel needs a major overhaul of the rooms. In the south's humidity this hotel has taken a beating. Mold on the ceiling, peeling paint and damp blankets, sheets, and pillows. From the outside the hotel looks nice. The pool is cool with extra splash fountains and such, the horse back riding stable and zip line right behind is convienent,...
More
We appreciate your comments. It is our goal to provide the cleanest, most affordable room options, while providing great amenities and outstanding service. Our apologies for your inconveniences during your recent stay. Each room during our off-season is being deep-cleaned and refreshed. We invite you to return to the Smoky Mountains and stay with us again, and we wish you...
More
Though once a nice place to stay, it is getting old and they are not updating the rooms. I saw mold on ceiling & shower curtain.
More
Loved the location to everything we wanted to do, shop, eat, put put etc. The rooms were so clean! We had stayed @ others in the area over the last few years that were not very clean. Some were down right dirty. Pool was super nice! The slide was my kids fav. They even had a person watching the pool...
More
Thank you so much for taking the time to write a review. We appreciate guests like you very much! Our pool is definitely one of the nicest in the area, and we are glad you had the chance to enjoy it. Next time you visit the Smoky Mountains, we hope you will stay with us again!
More
We just returned from a one night stay at this hotel. It was bad. We have stayed at this hotel in the past, and it was great, but that was a few years. Boy has it went down hill. We were suppose to have a deluxe room, well nothing deluxe about it. The beds made so much noise that it...
More
We certainly apologize for not meeting your expectations. Our staff takes pride in offering extremely clean rooms and outstanding service, and apparently we fell short in providing that for you. We will address the items that you brought to our attention, and again we apologize for your dissatisfaction. In the event you do return to the area, we invite you...
More
we stayed in room 315 right next to the elevator and was very impressed. The only cons were that the beds were uncomfortable. Other than that the staff was awesome. Very nice and extremely helpful all the time.
More
Thank you for taking a minute to write a nice comment. The pool area is huge asset to our wonderful property, and we're so glad you got to enjoy it. We do hope you will come back and stay with us again on your next trip to the Smoky Mountains!
More
We stayed here for one night and that's was enough! When we first went into the room the door wasn't even shut, so I had to send my husband in there to make sure it was ok, kind of scary at 11pm. and when we had our 5 year old daughter with us. We got the last room they had...
More
Dear Guest,
Thank you for taking a moment to write a review. We apologize for the inconveniences you experienced during your stay. Providing a clean and comfortable atmosphere is of utmost importance, and we apologize for not giving you that experience. We are looking to expand our breakfast area as it is becoming increasingly popular. The room you were in...
More
58 Reviews
121 Reviews
148 Reviews
