We have been taking a group that requires 15-25 rooms to this location for 9 years now. the staff is very helpfull and knowledgeable about the location and as accomadating as can be. we often call to book our rooms as far as 6 months in advance and may change the room count 4 or 5 times in the process(...
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We stayed for a family trip in january. My extended family can usually find something they don't like about every place I book for a yearly trip, but not this trip. Lol Everyone LOVED it! The staff was super nice and the hotel was always clean and quite. Lots of parking and very close to everything. We will be spending...
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Reviewed 6 October 2011
We have been staying here every year for the past 13 years. Anytime there has ever been a problem, they took care of it immediatly. And i can only think of twice, and they switched our rooms. Reviews that contain negatives i noticed are problems that WEREN"T REPORTED...i'm telling you all, they are always friendly, and quick to make your...
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This is a added note to “Beginning to doubt Trip Advisor...this place was the worst!!!” since she is unable to edit her post...
Added note: The hotel manager did contact us and refunded the entire amount of the night’s stay however he also was nice enough to send us an email letting us know that it was shameful to write...
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I truly appreciate a forum where customers can address grievances and share opinions, and unfortunately, in this instance there were many grievances to be shared. I am grateful for the guest acknowledging the fact that they were given a full refund for their stay, and this was done before the posting of any pictures or reviews. I felt that these...
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My husband, 2 babies & I stayed here back in Oct 2011. I had booked us a room at a different hotel because of their indoor pool...but when we arriaved the pool was broken, the room dirty & had bugs...so we checked out and left...OH..did I mention it was 10pm on a Sunday night...after driving 9 hrs with 2 babies?...
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My family and I wanted to do something a little different so went to ring in the new year in Pigeon Forge. We expected the crowds and traffic but what we didn't expect was the nastiness of this hotel, especially after reading such great reviews on here.
So here my story...check in was smooth and the ladies did seem nice...
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At the Valley Forge Inn our top priority is customer satisfaction, and we strive to ensure that our customers have a positive lodging experience at affordable rates. I have already addessed these issues with the guest and was therefore a little shocked to see such a negative review in this forum. I do appreciate the opportunity to issue a management...
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i loved this hotel alot it smelt good in my room and evrey thing was clean and organized i also liked the pool and hottub it made me and my wife relaxed people were very sweet to my family i got were the indoor pool was on the third floor on 309 this is were im going to come this...
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We are so glad that you enjoyed your stay with us! The indoor pool and hot-tub are popular year-round, but there are definite advantages to having a room located inside the atrium when the outside temperatures get cool! We hope you are able to come back in 2012 and help us celebrate our 25th Season at the Valley Forge Inn!...
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My family has stayed at Valley Forge inn now for several years and we visited again on November 15-18, 2011 and was very happy to see upgrades to the carpet, etc. Staff there is always friendly. We will stay there again and the location is great to everything!
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We are so glad that you all enjoyed your recent stay, and I'm glad that you noticed some of our upgrades! We have plans to replace more bedding, carpets, and install all new flat-screen TVs before Spring of 2012. We appreciate your continuing to make Valley Forge Inn a part of your Pigeon Forge vacation experience!
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This is my third stay at Valley Forge Inn in Pigeon Forge and i have to admit, it seems like coming home to family whenever i stay there. The staff goes out of their way to make sure we have everything we need to know , breakfast hours, pool hours, etc. I always ask if there are any new places...
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Reviewed 11 May 2010
Thank you so much for your kind words and for your repeated patronage! My grandfather did build and operate one of the first motels in Pigeon Forge, the River Breeze Motel (when Pigeon Forge was still mostly corn fields and little more than a wide spot in the road as folks drove to Gatlinburg)! After building and managing several properties...
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but at this hotel good help is everywhere! I have stayed at this hotel three times in the last year and every experience is better. The staff are so very nice and helpful! I had a problem with my fridge on my first night of a weekend stay and the maintenance man was there in 10 minutes flat. I loooove...
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We're so grateful for your kind words and positive experience at the Valley Forge Inn! Our employees truly are a valuable asset and have the opportunity to influence our guests' visit in a positive or negative manner. Many of our employees have been with us for 15 years or longer and understand the importance of true hospitality and customer service....
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