My husband and I went to Pigeon Forge for a Minister's Conference. This time of the year is a very slow one for Pigeon Forge. However, we had an emergency come up around 8pm on the 3rd day of our stay, with a member of our church. I went to the front desk and talked with Doyle. He was reluctant... More

Stayed at Holiday inn express on weekend of January 13 -15. Went thru priceline and got a very good deal. Staff was very courteous. Breakfast served included pancakes, eggs, bacon, biscuit and gravy, various cereal and pastries. The room was very spacious with high cealings. The room was also very clean ( I even looked behind the furniture and it... More

First time to stay at this location. Chose it b/c of the need for a suite with a separate bedroom. On arrival, commode in room did not work. We left for a while, and it was fixed when we got back. If that had been the only problem, that would have been fine. We had problems with our heating/air unit... More

Fairly good location if going to Dollywood via Teaster Lane; however, twice we missed the turn into the hotel from the main highway, because area road signs and maps are confusing and/or conflicting. Our room had annoying, persistant noises in the wall or ceiling. Maybe it was in the pipes, sounded like a pounding or drumming, similar to loud fireworks... More

I needed to cancel my advanced purchase, no refund reservation, due to a military commitment. I spoke with desk manager Paula Adkins, who was able to cancel the reservation and refund the retire amount. It is nice to know that Holiday Inn Express always takes care of military personnel. Holiday Inn Express will always be my first choice of Hotels.... More

If you're in Pigeon Forge to just have fun and not stay in the hotel a lot, this will be OK. It's pretty typical of a Holiday Inn Express, - not many frills. The location is at intersection #1. It's pretty centrally located for most events. All the members of the staff were exceptionally helpful & cheerful. The hotel was... More

We stayed here two nights this week and we were very satisfied with our stay. Far enough off the main road but still very convenient to get too. And super quiet. I don't know if it was just the location of our room, but there was almost no noise from other guests, and there was one tour group there also.... More

We enjoyed our stay at this motel, it was close to the major shows and attractions. we especially enjoyed the good service the staff seemed to care like the old south. We will be back More

The hotel staff were great . Rooms were fine but the bathroom was a little dated. had 2 rooms for one night . did not see one room. location is on the out skirts of the main drag. More