Wrong room upon arrival...no worries after a half hour wait behind the other 20 people complaining i myself had a half hour argument with a very rude lady about why us having booked a 2 room apartment (double and twin) and getting a 1 room apartment with twin beds was a problem..... a party of 4 me my wife and... More

We were at the Welsh Darts Competition and as we had been before and had read some of the up to date reviews we were not looking forward to our short break. However myself and friends must have been one of the luckier ones, our apartment was not as bad as some seem to have had. We did have to... More

Travelled on 6th May for Mon-Fri break, to be honest I was going to cancel due to the reviews but we decided to go and Im glad we did. We stayed in the Club accommodation, basic apartment, had to bleach the worktops and cutlery etc but I would have done that anyway. Duvets and pillows were brand new, mattresses clean.... More

This was our first visit to Pontins Prestatyn, we were there to support our friend in the Welsh Open Darts Competition. We had booked a club 2 bedroom apartment for £300 expecting something of a better standard that the basic apartment. The room although clean was dated, you cannot use the oven and have hot water at the same time,... More

Only clean part of the park is the outdoor play area and that's because its new, apartments are disgusting, ants attack whenever you bring out food, had to eat out the whole holiday, filthy, had to scrub out the whole apartment including fridge and cupboards before we could unpack arrived late after a long day travelling and had to go... More

We chose this park from the SUN deal, and 'upgraded' to an apparently better apartment, costing £150 for 3 nights. We went with friends and both have young children. As soon as we got to the park it was obvious how run down and shabby the whole place was. Even the staff when checking in didn't even seem overly friendly... More

Myself, my wife, my 10 year old daughter and another couple with their son, visited here for the bank holiday in May. I read the reviews before travelling and was very nervous about the place. We pulled up, and it was exactly what people had said, run down, dated and needed a lot of money spent on it to cheer... More

Three adults and two small children for a long weekend. Pros: early evening entertainment was very good for children. Buffet restaurant is excellent value for money - £5 per person for all you can eat! Cons: Room was shabby and not very clean Hot water in room is dangerously hot! - why does it have to be so hot? No... More

We bought a cheap and cheerful deal on the internet (£59) for four nights. Total bargain so we knew not to expect much. I would have been devastated if we had paid anymore as it is not worth it at all! Chalet we were in didn't seem to be as bad as some of the reviews on here, but you... More