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All 134 Memphis hotels

BEST WESTERN Galleria Inn & Suites

2.5 of 5
8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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73%
Ranked #29 of 134 hotels in Memphis
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97 reviews from our community

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A TripAdvisor Member
5 of 5 stars Reviewed 15 May 2013

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Review collected in partnership with Best Western

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

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Enterprise, Alabama
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 11 May 2013 via mobile

The only reason this hotel gets a "poor" is there lack of attention to detail. When I checked into the hotel my wife and I noticed it was very hot. No big deal we were not sleeping in the lobby. But when we got to the room it was even hotter. The rooms in this hotel have the small residential... More

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See 2 more reviews by Hueyking for Memphis
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

I do apologize for your stay and that you left not happy. We do not ever want one of our guests to go home unhappy. I can assure you that the lobby AC. is working and it is nice and cool.We do hope you would consider to give us a second chance. Once again thank you !! More

ME
1 review
1 of 5 stars Reviewed 7 May 2013

Can't think of anything positive to say about this hotel.Difficult to locate, no signs on road or driveway to enter. Small smelly room, noisy a/c, bathroom suitable for a midget.The desk clerk didn't care or even respond when I complained in the morning.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

I would like to take the this time to apologize to you on behalf of our entire time as well as our brand. We would like to let you know that that is by far the way that our guests should be treated. I would like to make this up to you. If you could contact me directly I would... More

Scottsdale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 April 2013

The staff, room, breakfast and common areas are so good that you feel you are in a 5 Star resort. Not one thing negative. We would stay here again and drive the few miles into Memphis proper. Great eating establishes very close.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

We all thank you for the perfect score it helps our team to be positive thru the negative resoponces that we get evry now and then. We do look forward to having you as our guest on your next trip to Memphis. Thank you for Staying With People Who Care !! More

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 8 April 2013 via mobile

Stayed here for 2 nights over the easter weekend. First night, room was very small and comfortable but not as clean as I would have liked I.e. Hair all over the desk and office chair. Second night room was much bigger, cleaner and more pleasant. Would stay there again, just be specific about the type of room I want on... More

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

I do apologize for our houskeeping team and this has been addressed in a team meeting. Our entire houskeeping staff is aware of the importance of the room being clean this is why Best Western has been seen on TV. for having a ultra clean programe. I am happy to know that our front desk taem was able to get... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 3 April 2013

I brought a church group of young people to a conference and we stayed the night here. It was clean and comfortable. The staff was friendly and the breakfast delightful. The wall unit was a bit finicky. It blew warm air on 66, which made it harder to fall asleep comfortably.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

First off thank you for choosing to Stay With People Who Care !!! We do not say this just because it is a Best Western statement that you see on TV. we do take this to heart and belive that if we treat our guests the way that we would like to be traeted they will see and know that... More

Little Rock, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 March 2013

Very nice hotel. Great location. Very friendly front desk. Excellent breakfast. Nice large rooms. Pretty good selection of TV channels. Free Wi-Fi. I enjoyed our stay here and will probably stay again when in the area. The price could have been a little better.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

Thank you for giving our taem as well as our hotel the perfect score !! We all thank you for taking the time out of your busy schedule to do so. We do Thank you for choosing to Stay With People Who Care !!! I as well as our team look forward to having you all as our guests again... More

Indian River, Michigan, Usa
1 review
5 of 5 stars Reviewed 27 March 2013

Was this review helpful? Yes

Review collected in partnership with Best Western

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

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Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 26 March 2013

While this hotel is OK for a one night stay, it is over-rated on trip advisor primarily due to the cost for what you get. I would rate it higher had I paid a budget rate. Positives were friendly check-in, cleanliness, safe and convenient location, and decent breakfast. Negatives: 1. room was very small with a layout we did not... More

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

I do thank you for all of your feedback that you have given to us. We have had the pipe issue fixed. I do apologize for any issues that you had durring your stay with us. I would also like to thank you for the compliments that you have given our team. I will be sure to let them know.... More

Falkner, Mississippi
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 March 2013 via mobile

Our check in was quick and very professional by Teresa, she and Gloria was very friendly and answered all of our questions. They also took the time to explain the breakfast and the suite shop, oh by the way ice cream and Pepsi are my weakness. We got a very good night sleep, the beds are a dream. The room... More

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See 17 more reviews by TravelMemphis for Memphis
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
21 May 2013

WOW !!! Thank you for all of your great compliments that you have given to our staff as well as our hotel. I do apologize for the late responce. We do look forward to having you as our guest in the future. Thank you for choosing to Stay With People Who Care !! More

 
 
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Additional Information about BEST WESTERN Galleria Inn & Suites

Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western
Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#25 Family Hotels in Memphis
Price Range:
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay at this award-winning, newly renovated, Memphis hotel offering convenient access to Memphis attractions.Best Western Galleria Inn & Suites is the recipient of the Director's Award for cleanliness and hospitality. Stay in a well-appointed guest room and enjoy room amenities such as cable satellite television with HBO® and high-speed Internet access. Guests will also appreciate hotel amenities like our complimentary breakfast bar, an exercise facility and meeting facilities for up to 33 guests. ... more   less 
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