I originally looked at another long term hotel that was rated higher but when I saw this hotel there was no comparison. I booked a short stay when work was being done on my home/office and love it so much that I have stayed and stayed. The staff makes me feel like home - they really take care of me... More

I think it would be better for all concerned if they did not allow pets in their hotels. The owners take no responsibility for their pets at all! They leave feces in the halls, walk-ways, and on the carpets! Then you get the pleasure of taking the mess back to your room because you didn't see it. I think if... More

The price was right. The location was right. Regretfully the hotel room was not right. The furniture was in rough shape. The carpets were terribly stained. The kitchen sink dripped. For two days I asked for it to be repaired. It was not fixed. The toilet seat was unsteady. The room was quite spartan but seemed clean other than the... More

We booked and paid for a month (king deluxe suite) in advance here despite reading negative reviews, thinking maybe some had bad luck. We moved to Memphis and needed lots of space because we had brought lots of stuff that our professional movers would not pack. On arrival our room reeked of smoke although we had booked a smoke-free room.... More

Although some of the reviews posted should have been enough to drive me away, I still took a chance based on a couple of clean posts and the location of the hotel. During my entire stay I only spent nights there, so I cannot comment about the services during day time. During nights and evenings (most) I found the place... More

i enjoyed my stay there and would definately stay there again the management and staff make me feel at home away from home and i appreciate that it is in a great location and i feel very safe and secure there they even call me by my name when i come in GREAT PLACE TO STAY

My husband and I took our children out for the weekend and we booked a room here . It was terrible from the moment we purchased it. First the key was not working to let us in the front lobby so we had to wait on the cleaning lady to open it which was awful. When we finally made it... More

This has to be the worst hotel company out there. If at all possible stay anywhere else!! U will regret booking here. Their customer service is worse than bad. It's non existent. They never return calls or fix anything. We book a room here and went to check in and they tried to charge us double reservation price. Manager told... More

Booked a reservation at another Extended Stay in Memphis (Airport) and we were told they were full! We were sent way across town to this hotel. The room was terrible! We stayed. 2 nights and will never book with hotel chain.