Was assigned a room facing the highway. Traffic noise was so bad I had to switch rooms. Make sure you get a room facing the river. Clean rooms. Comfortable beds. Really weird building, strange shape. Location was a bit obscure but a short walk to the downtown area. Friendly staff. More

Sorry to Marriott fans, but this hotel is ancient, smelly, in need of renovation and just downright awful. Everything in my room was thread bare. The hallways were tacky a smelly. The lobby was huge but largely vacant. The Club lounge was minor league. And the food: awful. Look, I have 8 gazillion Marriott points so I stay at Marriotts... More

The associates at this property are excellent. Janey (front office manager) and Jimmy (front desk associate) always make me feel welcome to the Knoxville Marriott. Mort (banquet/dining associate) treats me like a member of the family. Darlene, Bala, Gamini (restaurant associates) go out of the way to ensure I have an excellent dining experience each and every time. Charlene, Rosa,... More

This is an old Hyatt that Marriott purchased several years ago. I used points to stay there. Paying for the room would have been disapointing. I had a suite that was outside access to a balcony. The door did not seal well which let in road noise. The staff was great however and made a platinum Marriott member feel great.... More

After a long 12 hour day of driving and late arrival I was finally able to fall asleep around midnight. I was awoken by houskeeping at 7:00 am asking me if I was checking out. I replied NO, I was checking out later...then replied are you sure? REALLY...Once the sleep cycle is broken it is extremely tough to get back... More

We recently stayed two nights at this facility during a very difficult family experience. It was great to retreat to our room and be enveloped in total comfort. We ate a late dinner at the bar on our first evening there and the service could not have been better. The food was outstanding. The next evening, after another very trying... More

We stayed with our 2 teenage boys for a UT game and this Marriott knows how to take care of their guests! We arrived for check in and there was a cash bar set up in the lobby. We dove to the game, evn though the hotel is 1.6 mikes from the campus. After the ame, we were greeted by... More

We stayed for a non-game weekend for a fall getaway. Room was on the 9th floor with a city view. The room was larger than most in this class and was neat and clean. We had no issues with water pressure as reported by some other reviewers. The bed was comfortable and we had a great time with no issues.... More

We stayed here on a Friday and Saturday night and never saw anyone on our floor let alone heard them, as other reviewers have complained about. But we were there on a non-game weekend. We didn't use any services at the hotel but check-in personnel were very friendly and helpful. Room was a bit drab, with outdated decorations but bed... More